Wyatt Thorpe, Itil Email & Phone Number

Columbia, Mo, Us

Remote

• Manage IT Support staff for Maximus remotely in various states of the US.• Manage IT Support staff at 12 Census 2020 sites in the United States – Census Program ended 04/30/2021.

Jefferson City, Mo

• Manage QNAP (Network Attached Storage System – NAS) for the state of Missouri. Performing firmware upgrades and file transfers. Monitoring its uptime on the network and ensuring it stays online backing up data.• Support the Jefferson City Call Center and all of its CSRs, making sure that all of their applications are functional and PCs/laptops/printers are working and online.• Handle all requests from Call Center Director and Project Manager, such as new account set ups, new hire onboarding procedures, network accessibility for approved users, information and building security protocols. Utilize the Cherwell ticketing system for additional call center support.• Manage the Brivo security application through Tyco Integrated Security, to approve/deny building access via activating and de-activating employee badge access.• Maintain the operability of Cisco Jabber all-in-one communication tool, Cisco Finesse Agent and Supervisor Command Center Dashboard and Telstrat Engage Workforce Optimization solution.• Responsible for maintenance and labeling of all cables in the call center’s network closet and all the network ports throughout the building, in addition to asset tagging and upkeep of all call center’s asset inventory.

201 Ray Young Drive, Columbia, Mo 65201

Configure and install Lexmark and HP All-In-One, color and black and white printers for MFA stores.Configure and install Dell laptops, Dell Wyse devices, and HP laptops for MFA stores.

Columbia, Missouri Area

I create and provision XDSL groups and services in Calix Management System. Perform upgrades, downgrades, disconnections and other modifications dealing with DSL, High Definition, Standard Definition and Prism services.

Columbia, Missouri

• Managed the implementation of medical device hardware and software• Supported clinical solutions and devices• Provided documentation and knowledge transfers on new solutions for clients and fellow associates

Implemented computerized reporting to save thousands of dollars annually, improved efficiency and did away with Schneider Electric's previous greenbar reporting system. I configured and deployed Dell/IBM computers, laptops, and monitors. Supported over 200 end-users, with responsibility for the timely documentation, escalation (if appropriate), resolution and closure of trouble tickets. Facilitated daily/weekly server backups and I oversaw security system. On call 24/7.

Trained MBS clients on usage and benefits of MBS' Textbook Management software, developed and maintained new training materials. Loaded monthly software updates.

Ensured proper system functionality, and maintained MBS' Direct Service Center website through proper testing. Wrote and updated technical documents for the Internet Development Department.

Coordinated various technical in-house and out-of-house projects, documented test cases, and provided help desk support remotely, via phone, email, and deskside user contact.

Provided AS/400 training, query writing and other information services. Developed a Sales Incentive Program to calculate sales commissions, and implemented a computerized Activity Tracking application to track representatives' PC activity at Salton/Toastmaster, Inc.

Education record

Business Management Major, minor in Accounting

Business Management

Activities and Societies: I am the former owner of Thorpe IT Services. The motto of my business was: "Roll with the Best". I am a DCSE.