• Department Compliance Officer (DCO) for Home Loans Cash Servicing Operations• Managed internal and external exams and responded to examiners questions for Servicing Cash Operations• Performed assigned audit responsibilities related to the Servicing Cash Operations for Reg AB,USAP, SOX and AT801 compliance engagements • Managed process maps and monitored key controls for the payment and payoff process• Audited all forms of payments processed by the home loans department • Completed management’s quarterly testing for senior management testing and PwC audits• Performed walkthrough/meetings for PwC and issues remediation• Associate readiness coordinator for the Servicing Cash Operations team• Special projects relating to regulatory compliance and issues management for the Home Loans Division

• Develop and execute expense and production reporting for the credit card rewards marketing channel• Provide weekly production reporting to district managers in the Retail Bank division• Develop and implement bonus and incentive strategies • Manage monthly departmental expenses for the mortgage credit card division• Provide monthly credit card P&L reporting to senior management• Managed marketing strategies to meet profitability goals and to increase portfolio receivables to a $1 Billion asset (up from $260 million in 2005)• Develop and approve all print media for the mortgage reward credit card program • Oversee and facilitate cross-sell training for customer service representatives

• Managed internally developed software capitalization process (including 50 projects monthly $10+ million of In-Process capitalization per month)• Ensured that capitalization within projects were recorded in accordance with MBNA and SOP 98-1• Interfaced directly with Technology project managers regarding appropriate accounting treatment• Reviewed and analyzed project estimate documentation to determine when a project should be capitalized• Interfaced with internal and external auditors to insure that project documents were in compliance with bank regulations

• Reviewed and approved capitalization treatment for technology related hardware and software purchases• Tracked capital by cost center for the technology sector which included US, Canada, and Europe markets• Developed best in practice capital tracking for companywide technology related hardware and software

• Developed credit card marketing strategies and target marketing campaigns for the NFL, NHL, MLB, and AQHA• Managed lead generation, segmentation and marketing strategies for 45 Equestrian groups, 11 Financial Institutions, and 21 Professional organizations• Evaluated effectiveness of mail marketing campaigns and provided strategic reporting to senior management • Consistently achieved over 100% of annual account plan and effectively managed cost in a $3 million dollar budget

• Coordinated the direct response marketing efforts for the College Universities sector, Financial Institution sector, Professional and Military sectors• Identified and coordinated direct promotion events at sporting venues, college campuses, and trade shows to generate credit card accounts• Consistently performed above 100% of yearly account goals

• Monitored team of 12+ outbound call center associates• Maintained and approved daily sales scripts for site managers• Facilitated daily quality updates to team managers and call center associates• Associate education and development• Facilitated affinity partner and senior management quality listening sessions

• Outbound affinity endorsed credit card sales• Inbound customer service and credit card sales• Mentor for call center associates and new hires