Management of application and service delivery, production support and quality assurance teams for the call centers, collections, billing, customer information system and metering businesses of Pacific Power and Rocky Mountain Power. Directed teams of software developers and quality assurance analysts.Orchestrated enhancement release deliveries with overall $1.2mill plus budgetIT Project Manager for multiple projects with budgets ranging for $500k to $1mill plus

Oversaw the enhancement and break-fix release deliveries with annual budget greater than $1.2mill. Restructured and documented the processes utilized by release team for regularly scheduled releases increasing productivity over 20%Integrated application enhancements with infrastructure team (both mainframe and open systems) for patching and upgrades for the Windows and Unix platforms as well as Mainframe and Oracle database upgrades and patching Developed project plans, assigned resources as required to support releasesManaged release budgets to ensure adherence to planHandled day to day activities for concurrent and overlapping releasesOrchestrated multi release implementation planning and deployment