Wyman Eckelbarger Email & Phone Number

9190 Priority West Way, Suite 300, Indianapolis, In 46240

Job SummaryAs a Collateral Recovery Manager, I am responsible for overseeing and managing a team of collateral recovery agents. My role involves hiring, vetting, and ensuring that all recovery operations adhere to industry compliance standards. I handle conflict resolution, address operational challenges, and ensure that our clients receive exceptional service and results.Key ResponsibilitiesTeam Management: Recruit, train, and supervise a team of collateral recovery agents. Foster a productive and professional work environment.Compliance Oversight: Ensure all recovery activities comply with industry regulations and standards. Conduct regular audits and provide training on compliance matters.Vetting and Hiring: Conduct thorough background checks and evaluations for potential hires. Make informed hiring decisions to build a skilled and reliable team.Conflict Resolution: Address and resolve conflicts both within the team and with clients. Develop strategies to manage disputes and enhance operational efficiency.Operational Problem-Solving: Identify and troubleshoot issues in the recovery process. Implement solutions to streamline operations and improve client satisfaction.Client Interaction: Maintain strong relationships with clients. Provide updates on recovery progress and address any concerns or special requests.Reporting and Documentation: Prepare and maintain accurate records of recovery activities, compliance audits, and agent performance. Provide regular reports to senior management.

United States

Job Overview:As a Mortgage Loan Officer I was responsible for guiding clients through the mortgage application process, from pre-qualification to closing. I leveraged my expertise in mortgage products and market conditions to provide tailored loan solutions and exceptional customer service. My role involved building and maintaining relationships with clients, real estate agents, and stakeholders to drive business growth and ensure a seamless borrowing experience.Key Responsibilities:Client Consultation: Meet with clients to assess their financial situation, understand their mortgage needs, and provide expert advice on suitable loan products.Loan Application Management: Assist clients in completing loan applications, gather and review necessary documentation, and ensure accuracy and completeness.Pre-Qualification and Pre-Approval: Conduct pre-qualification and pre-approval processes, evaluating creditworthiness and financial status to determine loan eligibility.Loan Processing: Oversee the loan process from application to closing, coordinating with underwriters, processors, and other team members to ensure timely and efficient loan approval.Market Knowledge: Stay informed about current market trends, interest rates, and industry regulations to provide clients with up-to-date information and competitive loan options.Relationship Building: Develop and maintain strong relationships with clients, real estate agents, builders, and other referral sources to generate leads and drive business growth.Compliance and Documentation: Ensure all loan transactions comply with legal, regulatory, and company policies. Maintain accurate records and documentation throughout the loan process.Problem Resolution: Address and resolve any issues or concerns that arise during the loan process to ensure a smooth and satisfactory experience for clients.Sales and Marketing: Participate in marketing and promotional activities to expand the company’s reach and attract new clients.

Indianapolis, Indiana, United States

As an Account Executive at ERS Wireless, Inc., I was responsible for driving sales and business growth by identifying, developing, and closing new business opportunities. I worked closely with clients to understand their communication needs and provide tailored solutions that leverage our extensive portfolio of wireless products and services. I employed a proactive and customer-focused approach, to build strong relationships and achieve sales targets.Key Responsibilities:Sales Development: Identify and pursue new business opportunities within the assigned territory. Develop and execute sales strategies to meet or exceed sales targets.Client Relationship Management: Establish and maintain strong relationships with existing and potential clients. Understand client needs, present tailored solutions, and manage the entire sales process from prospecting to closing.Product Knowledge: Develop a deep understanding of ERS Wireless’s products, services, and solutions. Stay updated on industry trends and competitive offerings.Consultative Selling: Provide consultative sales support to clients by identifying their communication needs and recommending appropriate solutions. Conduct product demonstrations and presentations.Sales Administration: Prepare and deliver sales proposals, quotations, and contracts. Maintain accurate and up-to-date records of sales activities, opportunities, and client interactions in the CRM system.Collaboration: Work closely with internal teams, including technical support, engineering, and customer service, to ensure seamless delivery of solutions and services to clients.Market Research: Conduct market research to identify potential clients, industry trends, and competitive landscape. Provide insights and feedback to the sales and marketing teams.Reporting: Regularly report on sales performance, pipeline status, and market conditions to the Sales Manager. Participate in sales meetings and training sessions.

Carmel, Indiana

Position Overview:As an Inside Sales Representative at TradeRev now under the name Openlane, I played a critical role in driving revenue growth by engaging with prospective clients, nurturing leads, and closing sales.Key Responsibilities:Lead Generation and Prospecting: Identify and engage with potential clients through various channels including phone calls, emails, and social media.Client Consultation: Understand client needs and provide tailored solutions to meet their automotive remarketing and auction requirements.Sales Presentations: Deliver compelling sales presentations and demonstrations of TradeRev’s products and services.Relationship Management: Build and maintain strong relationships with existing and potential clients to foster long-term partnerships.Sales Targets: Achieve and exceed monthly and quarterly sales targets, contributing to overall team success.Market Research: Stay updated on industry trends, market conditions, and competitor activities to identify opportunities for growth.Collaboration: Work closely with the marketing, operations, and customer service teams to ensure a seamless client experience.Reporting: Maintain accurate records of sales activities, client interactions, and pipeline status in the CRM system.

1030 E. Washington St., Indianapolis, In 46202

Position Overview:As a Senior Solutions Consultant I played a crucial role in understanding and addressing the needs of our enterprise clients. I leveraged my industry knowledge and technical expertise to deliver tailored solutions that met client objectives and drove value. This role required exceptional communication skills, a consultative approach, and the ability to build strong relationships with key stakeholders.Key Responsibilities:Client Engagement: Develop and maintain strong relationships with key client stakeholders, understanding their business objectives and challenges. Serve as the primary point of contact for solution-related inquiries and issues.Solution Design: Analyze client requirements and develop customized solutions that align with their goals. Collaborate with internal teams to ensure the proposed solutions are feasible and deliverable.Technical Expertise: Provide in-depth knowledge of Angi’s products and services. Offer technical guidance and support throughout the solution implementation process, ensuring successful deployment and integration.Project Management: Lead complex projects from inception to completion. Coordinate with cross-functional teams, manage timelines, and ensure deliverables meet client expectations.Consultative Selling: Identify opportunities for upselling and cross-selling Angi’s products and services. Develop and present proposals that address client needs and demonstrate the value of our solutions.Training and Support: Conduct training sessions for clients and internal teams to ensure effective use of our solutions. Offer ongoing support and troubleshoot any issues that arise post-implementation.Market Insights: Stay current with industry trends, competitive landscape, and emerging technologies. Share insights and recommendations to help shape Angi’s product development and strategy.

1030 E. Washington St., Indianapolis, In 46202

Consistently led in revenue production for Market/DistrictSelected to Stephan’s Club 4 times for top sales performanceSelected to participate in a market test to call both prospects and service providers to get them to participate in e-commerce. I was a top performer bringing in new accounts and increasing inventoryUtilized consultative selling strategies and problem resolution techniques to deliver a high level of service to our service providers while exceeding sales and service goals for the companyKey Responsibilities:Sales Strategy Development: Create and implement effective e-commerce sales strategies to drive traffic, increase conversions, and boost revenue.Performance Analysis: Utilize analytics tools to monitor and assess sales performance, user behavior, and market trends. Provide actionable insights to improve sales outcomes.Customer Engagement: Develop and execute strategies to enhance customer engagement and satisfaction. Address customer inquiries and resolve issues promptly to ensure a positive experience.Marketplace Optimization: Optimize product listings and site functionality to improve user experience and maximize sales potential.Collaboration: Work closely with marketing, product, and customer service teams to align strategies and achieve company objectives.Market Research: Stay abreast of industry trends, competitor activities, and emerging technologies. Use this information to make informed recommendations and drive innovation.Sales Reporting: Prepare regular sales reports and forecasts for management, highlighting key performance metrics and areas for improvement.

Carmel, In 46032

As a Group Benefits Advisor at Brown & Brown Insurance, I was responsible for providing expert guidance and support to clients in the selection, implementation, and management of group benefits programs. I worked closely with clients to understand their unique needs, develop tailored benefit solutions, and ensure that their programs were effectively managed and optimized.Key Responsibilities:Client Consultation: Engage with clients to assess their group benefits needs, provide recommendations, and develop customized benefit solutions that align with their organizational goals and employee needs.Plan Design & Implementation: Collaborate with clients to design and implement group benefit plans, including health, dental, vision, disability, and life insurance. Ensure that plans are compliant with relevant regulations and industry best practices.Vendor Management: Manage relationships with insurance carriers and benefit providers. Negotiate terms, review contracts, and ensure the delivery of high-quality services and support.Claims Support: Assist clients with claims issues and resolution. Work closely with insurance carriers to address and resolve any claim-related concerns.Enrollment & Communication: Oversee the enrollment process for group benefit plans. Develop and deliver communication materials to educate employees about their benefits and ensure they understand their options.Market Analysis: Stay informed about industry trends, market developments, and regulatory changes. Provide clients with insights and recommendations to help them stay competitive and compliant.Client Relationship Management: Build and maintain strong relationships with clients through regular check-ins, performance reviews, and proactive problem-solving.Training & Development: Provide training and support to clients and their HR teams on benefits administration and compliance issues.

Indianapolis, In

2005 Winner's Circle Recipient (Top Sales people in the company) as a sales representative.2006 Promoted to Assistant Store Manager for exhibiting exemplary sales, leadership and management ability.2007 Meritoriously promoted to Retail Store manager by the Divisional Director of the Great Lakes Division after only 10 months as an Assistant Manger.2007 led retail store from last in sales and service out of 11 stores to 1st in the Indianapolis Market. Subsequently, 3 of the employees I trained and mentored were promoted to management positions.2008 Promoted to Training Store manager responsible for training all new employees in sales and customer service for T-Mobile, USA in the Indianapolis Market.2008 Developed and coached the only Winner's Circle recipient from the Indianapolis Market in a depressed sales location.2009 Specifically selected by the Divisional Director of the Great Lakes Division to open T-Mobile's first state of the art, "Playground Store" in Carmel, Indiana. I trained and coached the sales team on providing a higher level of customer service and unique consultative selling approach. Coordinated marketing campaign targeted at mobile device users via email and text messaging. Additionally, marketed via radio, newspaper, and other local advertising.2010 Re-assigned to the largest volume T-Mobile retail store in the state of Indiana. Store was last out of 24 stores in sales, service & shrink (theft) in the Indianapolis Markets. By the years end, I led my team to 1st in the market & a 2nd place ranking in the Great Lakes Division (Out of 300 stores) in overall sales performance by exceeding sales goals by approximately 43% and reducing shrink by 21%.2010 Awarded Store Manager of the Year - Indianapolis South Market

Indianapolis, In

As Assistant Store Manager I supported the Store Manager in all aspects of store operations, ensuring a high level of customer satisfaction, driving sales, and maintaining store standards. As an Assistant Store Manager, I played a crucial role in leading and developing our team, managing inventory, and contributing to the overall success of the store.Key Responsibilities:Customer Service:Provide exceptional customer service by greeting customers, assessing their needs, and offering expert advice on products and services.Resolve customer issues and concerns promptly and professionally, ensuring a positive customer experience.Sales and Operations:Assist the Store Manager in achieving sales goals and driving store performance.Analyze sales data and trends to identify opportunities for growth and improvement.Oversee daily store operations, including opening and closing procedures, cash handling, and bank deposits.Team Leadership:Support in recruiting, training, and mentoring store staff, fostering a positive and productive work environment.Schedule staff shifts and manage labor costs effectively.Conduct performance evaluations and provide constructive feedback to team members.Inventory Management:Assist in managing inventory levels, including receiving, stocking, and organizing products.Conduct regular inventory audits to ensure accuracy and minimize shrinkage.Collaborate with the Store Manager to implement effective inventory control practices.Visual Merchandising:Ensure that the store is visually appealing and well-organized, adhering to Sherwin-Williams’ merchandising standards. Implement promotional displays and seasonal setups to drive sales and enhance the customer experience.Safety and Compliance:Maintain a safe and clean work environment by following all safety procedures and policies.Ensure compliance with company policies, procedures, and regulatory requirements.

Peru, In

As Sales Manager I was responsible for developing and implementing sales strategies, managing key accounts, and ensuring the team met its sales targets. I utilized my deep understanding of the fishing industry, excellent leadership skills, and a proven track record in sales management.Key Responsibilities:Sales Strategy Development:Develop and implement effective sales strategies to drive revenue growth.Identify new market opportunities and expand the customer base.Monitor market trends and competitor activities to adapt sales strategies.Team Leadership:Lead, mentor, and motivate the sales team to achieve individual and team targets.Provide regular coaching and feedback to improve team performance.Conduct performance reviews and develop growth plans for team members.Account Management:Manage and maintain relationships with key accounts and large wholesale customers.Negotiate contracts, pricing, and terms with clients to ensure profitable sales.Address customer inquiries, concerns, and complaints promptly and effectively.Sales Operations:Oversee the sales pipeline and ensure timely follow-up on leads and opportunities.Prepare and present sales reports, forecasts, and performance metrics to senior management.Collaborate with other departments, such as marketing and logistics, to ensure smooth operations.Business Development:Explore new business opportunities, including partnerships and distribution channels.Attend industry events, trade shows, and networking opportunities to promote the company’s products and services.

San Diego, Ca

As a Deputy, I served and protected the citizens of San Diego County by enforcing laws, maintaining public order, preventing crime, and providing assistance to the community. I upheld the highest standards of law enforcement and contributed to a safe and secure environment for our residents.Key Responsibilities:Law Enforcement: Enforce local, state, and federal laws within San Diego County. Patrol assigned areas to deter and detect criminal activity, respond to emergency calls, and provide assistance to citizens in need.Community Policing: Engage with the community to build trust and develop positive relationships. Participate in community outreach programs, educate the public on safety issues, and work collaboratively with residents to solve problems.Crime Investigation: Conduct preliminary investigations of crimes, gather evidence, interview witnesses, and prepare detailed reports. Assist detectives and other specialized units in more complex investigations when required.Arrest and Detention: Apprehend and arrest suspects, ensuring their rights are respected. Transport individuals to detention facilities and participate in court proceedings as needed.Traffic Control: Monitor and enforce traffic laws, issue citations, and manage traffic flow during accidents or other disruptions. Provide assistance at the scene of vehicle accidents, including administering first aid if necessary.Emergency Response: Respond to various emergencies, including natural disasters, fires, and medical incidents. Provide first aid, secure the scene, and coordinate with other emergency services.Training and Development: Participate in ongoing training programs to maintain and enhance law enforcement skills. Stay current with changes in laws, department policies, and best practices.Documentation and Reporting: Prepare clear, accurate, and timely reports on activities, incidents, and investigations. Maintain detailed records as required by department policies and procedures.

Camp Pendleton, Ca

Served in the Infantry as 60mm/81mm Mortarman & Fire Direction Center Operator. I Received a Certificate of Commendation - Class Honor Graduate - Division Schools - Fire Direction Center Operations (Out of class of 23). I served as Battalion Substance Abuse Control NCOIC for 2 years.As an Infantry Marine, I operated as part of a team to execute a wide range of military operations, including offensive and defensive combat missions, patrolling, reconnaissance, and humanitarian assistance. My role demanded a high level of physical fitness, technical proficiency with weapons systems, and the ability to make quick decisions under pressure.Key Responsibilities:Combat Operations: Engage in close-quarters combat and maneuver warfare as part of a fireteam, squad, or platoon. This includes offensive, defensive, and security operations.Patrolling and Reconnaissance: Conduct patrols to gather intelligence, provide security, and engage enemy forces as needed. Execute reconnaissance missions to assess enemy positions and capabilities.Weapons Handling: Operate and maintain a variety of small arms, machine guns, anti-tank weapons, and other combat systems. Ensure weapons are functional and ready for combat.Tactical Maneuvering: Execute small unit tactics in a variety of environments, including urban, jungle, desert, and mountainous terrains. Utilize cover and concealment, and coordinate movements with other units.Fieldcraft and Survival: Apply survival skills in austere environments, including constructing shelters, securing food and water, and evading enemy forces.Teamwork and Leadership: Work cohesively within a fireteam or squad, taking on leadership roles as necessary. Communicate effectively with fellow Marines and higher command.Physical Fitness: Maintain peak physical condition to meet the rigorous demands of infantry operations, including long marches, carrying heavy loads, and enduring harsh conditions.

Evening Courses Towards An Associates Degree, Theology/Theological Studies

Studied courses such as Church History, Apologetics, Inductive Bible Study, Book of Romans, Book of Mark and Biblical Counseling.

Certificate Of Training, Drug Evaluation And Classification Course, Graduated/Completed - A

Learned 7 major drug categories, effects and symptoms. Learned and conducted drug evaluations to determine drug classification(s). This.

Graduated - 31St San Diego Regional Law Enforcement Police Academy, Law Enforcement/Criminal Justice, 3.5+ Gpa/ Deans List

Learned Criminal Law, Defensive Tactics, Patrol, Investigations, Report Writing, etc.