Wynema Williams Email & Phone Number

*Leads, manages and collaborates with cross-functional teams, business partners and stakeholder management for healthcare labor management products.*Collaborates with stakeholders during the visioning and concept development of a labor management products. *Drafts key objectives, strategies and applies the data for a product to make business decisions.*Accountable for created product(s), delivering in the product model and communicating the product needs with business partners.*Possesses a fundamental understanding of end-to-end customer experience integration and dependencies.*Matches and prioritizes the features and functionality of the product to obtain maximum performance to the benefit of the end user.*Assesses value, develops user stories/acceptance criteria, prioritizes features, epics and themes to ensure work focuses on those with maximum value that are aligned with product strategy.*Refines and prioritizes ongoing product backlog and incorporates feature requests into a product roadmap.

Jacksonville, Florida

*Responsible for software implementation, end user training and education related to information systems created and distributed by the HealthTrust Workforce Solutions (HWS) Technology Team. *Project Management-Supports implementation processes to facilitate system implementations are completed on schedule and within budget.*Works closely with Management Engineers to understand and improve client ratings on QlikView and Tableau dashboards/databases as well as Labor Utilization Reports.*Maintains reports to track client progress with newly implemented tools.*Develops and maintains training and education materials for all HWS developed and distributed software.*Provides best practices related to staff scheduling and effective utilization of premium staff resources.*Collaborates with all business sponsors, users and Information Technology teams to ensure efficient implementation and support of distributed software systems.

Atlanta, Ga

*Served as a key onsite clinical IT resource for facility implementation and support of a broad set of clinical applications.*Led and facilitated the facility’s core clinical systems team on clinical IT activities.*Provided second level support as a broad clinical subject matter expert to resolve incidents or fulfill requests received from the division Service Desk or other division or facility service resources; Provided status on user issues.*Worked with enterprise subject matter experts and services resources and the enterprise Service Desk in managing resolution of clinical application incidents and requests.*Served as project leader for facility-based implementations of clinical applications software releases and new products.*Participated in meetings as a member of facility clinical leadership.

Jacksonville, Florida Area

NOTABLE PROJECTS: CPOE/Advanced Clinicals, Meaningful Use*Provided managerial oversight to Senior Clinical Analysts in the Jacksonville and North Central Florida markets.*Promoted and enhanced the IT&S business strategies by supporting and increasing participation in corporate initiatives of clinical staff.*Participated in resource planning and allocation to ensure appropriate assignment of resources to IT&S projects.*Met with Facility, Division, and Corporate leadership teams, as needed, to align strategies, services, and coordinate implementation activities.*Assisted in management of hospital product inventory via eMAC (HCA Application and Hardware Inventory).

Jacksonville, Florida Area

*Coordinated implementation, training, support, and ongoing maintenance of all HCA systems deployed to physicians and their offices.*Established and managed physician and physician office relationships in order to promote and enhance quality services for customers.*Acted as an advocate for physician and staff needs.*Served in liaison role for all new physician-related applications.*Assisted Administration and Medical Staff with implementation/support for clinical systems deployed to physicians and physician office staff.

Commerce, Ga

*Responsible for planning and implementing the quality improvement and compliance programs to meet the needs of the hospital.*Successfully established an ongoing Performance Improvement program to track and monitor facility processes within clinical and non-clinical departments.*Advised and educated Governing Body, Medical Staff, and hospital staff on accreditation and regulatory issues.*Oversight responsibility for all regulatory body surveys, i.e., Joint Commission, State Licensing Review, HCFA (CMS) Validation surveys and regulatory changes.*Provided education to staff related to performance improvement strategies.

Columbus, Georgia Area

*Perform financial, administrative and account management operations.*Responsible for initiation and completion of quality management operations (evaluation of insurance procedures, identification of issues causing loss of maximum reimbursement, identification of efficient billing methods).*Responsible for ICD-9/CPT coding of procedures and charge posting.*Responsible for billing, insurance, and operational processes such as account collections and account payment credits (accounts receivable/payable, bad debt, 3rd party reimbursements).*Responsible for initiation and completion of patient referrals and pre-certifications.*Responsible for supervision of Medical Records staff.

Bs, Biology

Mhsa, Health Administration