Job scope:- organize manpower in operation- make sure operation go smoothly- monitor the recycle project of the whole property- monitor and arrange the share drive update of the department- arrange attendants' deployment schedule- team members' team track appraisal- nominate the representative of Star of Month from department- in charge of most of the team members' trainings

- went through trainings in 3 major departments : Front Office, Housekeeping & Food & Beverage department- Front Office : receptionist, guest liaison, spa salesperson, phone operator, concierge- Housekeeping :room attendant, houseman, laundry, supervisor, public area, phone operator- Food & Beverage : Food server, mise on place, sunset cruise, bar tender- get to learn how to organize manpower, the flow of work- get to learn the professional 5 stars skills on how to satisfice the guests, how to impress the guests- fet to learn the difference personality demand of the guests between urban hotel and resort hotel- name has been appeared in Trip Advisor for excellent guest service while training in Front Office