I am a dynamic, detail oriented business process consultant with over twenty years of experience working in the Enterprise Content Management (ECM) industry. Having held positions from Technical Sales Engineer to VP of Operations with responsibilities for all professional and technical support services provided to prospects and customers, I have worked with many firms, their stakeholders and employees in analyzing their content management and workflow process improvement needs. Among some of the customers I've had the privilege to work with are prestigious Wall Street firms, well known financial institutions, insurance, manufacturing, utilities and entertainment companies. I recently added process driven CRM to my portfolio to help organizations create and maintain customer excellence and loyalty.Whether the client engaged me in a consulting project to help in defining an ECM strategy or design a solution to improve their business processes, it is critical to me that I understand fully their goals, objectives and their processes. I listen, ask questions, review and analyze the data before any suggestion or recommendation is made. It is this consultative approach I adapted that my clients appreciate. I am often introduced as one of their team members rather than a consultant, contractor or vendor. It is this mutual respect I have with my clients at all levels of management and seeing the results I bring to their organization that give me the utmost satisfaction.VALUE I BROUGHT TO MY CLIENTS• Reduced a utility company’s invoice processing cycle from 7 to 1 day.• Reduced a new account onboarding process from 3 to 1 day.• Reduced the processing of purchase orders from 5 to 2 days using ocr/icr to capture data.MY SPECIALTIES• Develop CRM, ECM Roadmaps and Strategy• Define user needs and requirements, develop functional specifications• Design solutions in streamlining workflow processes• Perform Document Management Assessments and Recommendations