Wynne Terlizzi Email & Phone Number

Rosemont, Il

Triangle Plaza Chicago O'Hare

KEY RESPONSIBILITIES •Drive customer retention through great service and focused customer engagement.•Lead by example creating a strong ethos of customer service throughout the team.•Maximize customer satisfaction results through regular customer engagement and the highest levels of center standards.•Handle customer concerns, coordinating questions through to prompt resolution with the Global Service Center team on behalf of the customers.•Ensure customers are invoiced… Show more KEY RESPONSIBILITIES •Drive customer retention through great service and focused customer engagement.•Lead by example creating a strong ethos of customer service throughout the team.•Maximize customer satisfaction results through regular customer engagement and the highest levels of center standards.•Handle customer concerns, coordinating questions through to prompt resolution with the Global Service Center team on behalf of the customers.•Ensure customers are invoiced accurately and payments are collected on time.•Hold regular community events in center. •Serve as the primary backup for the Area or General Manager including (as needed) conducting customer needs analysis meetings, and taking customers on tours.•Ensure that all daily service charges are captured and entered into the billing system on a daily basis.•Support new company initiatives, including the implementation of new tools and systems to improve efficiency.•Ensure that the center is ‘show ready’ at all times. EXPERIENCE•Strong Customer Service skills, including the ability to remain flexible and calm in high pressure or continually changing situations.•Professional communication skills with a high success rate in building and maintaining relationships. •Solid organisational skills, including the ability to prioritize and multitask in a demanding environment. •Proven success in self lead generation and business development. •Commercial, highly results driven.•Ability to perform work accurately and thoroughly.•Ability to find a solution for or to deal proactively with work-related problems.•Pragmatic - Ability to be hands-on as well as strategic and be a trouble-shooter when the business need deems it appropriate to do so Show less

350 South Northwest Hwy, Park Ridge, Il

Wine Insiders began as A Taste of California 33 years ago when we saw a need to offer value priced wines as an alternative to expensive, large-store wine offerings. We used our connections in the industry to gain access to both well-known and hard-to-find wines. We have also assembled an expert tasting panel to make sure we sell only the best wines to our customers.Over the years, we've expanded our connections to include wineries all over the world. Our basic goal, however, always… Show more Wine Insiders began as A Taste of California 33 years ago when we saw a need to offer value priced wines as an alternative to expensive, large-store wine offerings. We used our connections in the industry to gain access to both well-known and hard-to-find wines. We have also assembled an expert tasting panel to make sure we sell only the best wines to our customers.Over the years, we've expanded our connections to include wineries all over the world. Our basic goal, however, always remains the same: to bring the customers fabulous wines they can enjoy on their own or serve with confidence. And they're all backed by our money-back guarantee. Show less

4800 North Central Ave, Jefferson Park, Il 60630

Central Kitchen and Tap is a counter service, family tavern offering lunch and dinner all day with a full bar, TVs, free Wi-Fi and video games. We're dedicated to serving high-quality comfort food at reasonable prices in a casual atmosphere. CKT is situated at the intersection of Central and Lawrence in Jefferson Park, Chicago. Our fast service and free parking lot make Central Kitchen and Tap easily accessible to dine in or carry out. For more information visit:… Show more Central Kitchen and Tap is a counter service, family tavern offering lunch and dinner all day with a full bar, TVs, free Wi-Fi and video games. We're dedicated to serving high-quality comfort food at reasonable prices in a casual atmosphere. CKT is situated at the intersection of Central and Lawrence in Jefferson Park, Chicago. Our fast service and free parking lot make Central Kitchen and Tap easily accessible to dine in or carry out. For more information visit: http://www.centralkitchenandtap.com/ Show less

Criminal Justice, Marketing Minor, Paralegal Certificate, 3.5

Activities and Societies: Intern at Hamilton County Clerk of Courts

Education record