Wyonda Baker Email & Phone Number

Charlotte, Nc, Us

Columbus, Ohio Metropolitan Area

Columbus, Ohio Area

- Efficiently managed several departments to increase sales and maintain inventory- Used web-based applications to search, interview and hire employees- Trained, coached and mentored 5 department leads and 10+ part-time/seasonal employees- Handled under-staffing, mediate disputes, and administering disciplinary procedures- Lead strong internal and external customer service- Investigated and resolved customer inquiries and complaints in an empathetic manner

Kalamazoo, Michigan Area

- Responsible for shipping, receiving and maintaining inventory in the store warehouse- Implemented procedures to reduce costs, eliminate shrink and improve efficiency in the warehouse- Responsible for daily replenishment for all departments of the salesfloor- Handled understaffing, mediated disputes, and administered disciplinary procedures- Responsible for conducting 90-day and annual reviews- Assigned employees to specific duties to best meet the needs of the business- Investigated and resolved customer inquiries and complaints in an empathetic manner

Battle Creek, Mi

- Managed all aspects of day-to-day operations of the business- Directly responsible for 10+ part-time/seasonal sales associates, 5 department leads- Reordered inventory when it dropped below predetermined levels- Lead strong internal and external customer service- Ensured cleanliness and safety of the departments according to company standards and OSHA regulations.