Willie Young Jr Email & Phone Number

Overland Park, Kansas, United States

Responsible for providing post-sales support to Choice Cloud business customers who have managed services contracts/agreements.Conduct services ranging from managing hardware to fully managed solutions encompassing any or all of the following technologies: VPN, advanced router protocols, firewall management, physical and virtual backup systems management, and hosting.Monitor the help desk console for new alerts, working new break/fix and existing tickets as assigned, documentation… Show more Responsible for providing post-sales support to Choice Cloud business customers who have managed services contracts/agreements.Conduct services ranging from managing hardware to fully managed solutions encompassing any or all of the following technologies: VPN, advanced router protocols, firewall management, physical and virtual backup systems management, and hosting.Monitor the help desk console for new alerts, working new break/fix and existing tickets as assigned, documentation, assessments, and scripting.Assist Professional Service Engineers with tasks and tickets. Show less

Kansas City, Missouri Area

Responsible for extracting forensic images from encase logical/physical evidence files.Maintain detailed data tracking on processed data for chain of custody reporting.Responsible for discovery processing of data using platforms such as iPRO, Relativity, Law, NUIX, Riskcovery, or Allegro.Responsible for verifying client’s case specific configuration and instructions.Responsible for culling the processed data using reduction strategies such as de-duplication, searching, date… Show more Responsible for extracting forensic images from encase logical/physical evidence files.Maintain detailed data tracking on processed data for chain of custody reporting.Responsible for discovery processing of data using platforms such as iPRO, Relativity, Law, NUIX, Riskcovery, or Allegro.Responsible for verifying client’s case specific configuration and instructions.Responsible for culling the processed data using reduction strategies such as de-duplication, searching, date range filtering, document type filtering as requested.Responsible for converting data and creating load files for client specific software packages such as Relativity, IPRO, Summation and Concordance, etc.Responsible for mobile processing of data using programs such as Mobile Extractor, Intelligent Messaging Normalization.Perform in-depth QC of all work performed, adhering to checklist formats and service levels for quality.Understanding and ability to interact with Access and SQL database systems for further data manipulation, reporting and QC.Responsible for tracking all aspects of assigned projects and maintaining accurate data for billing purposes.Responsible for data releases on completed projects and providing feedback to project managers and the EDD team.Maintain confidentiality of all information related to clients. Show less

Kansas City, Missouri Area

Responsible for extracting forensic images from encase logical/physical evidence files.Maintain detailed data tracking on processed data for chain of custody reporting.Responsible for discovery processing of data using platforms such as iPRO, Relativity, Law, NUIX, Riskcovery, or Allegro.Responsible for verifying client’s case specific configuration and instructions.Responsible for culling the processed data using reduction strategies such as de-duplication, searching, date… Show more Responsible for extracting forensic images from encase logical/physical evidence files.Maintain detailed data tracking on processed data for chain of custody reporting.Responsible for discovery processing of data using platforms such as iPRO, Relativity, Law, NUIX, Riskcovery, or Allegro.Responsible for verifying client’s case specific configuration and instructions.Responsible for culling the processed data using reduction strategies such as de-duplication, searching, date range filtering, document type filtering as requested.Responsible for converting data and creating load files for client specific software packages such as Relativity, IPRO, Summation and Concordance, etc.Responsible for mobile processing of data using programs such as Mobile Extractor, Intelligent Messaging Normalization.Perform in-depth QC of all work performed, adhering to checklist formats and service levels for quality.Understanding and ability to interact with Access and SQL database systems for further data manipulation, reporting and QC.Responsible for tracking all aspects of assigned projects and maintaining accurate data for billing purposes.Responsible for data releases on completed projects and providing feedback to project managers and the EDD team.Maintain confidentiality of all information related to clients. Show less

United States

Responsible for system analysis to determine ability of workstation to be upgraded to Windows 10 Operating SystemAdjusted settings in, and flashed, computer BIOS in order to prepare for system upgradesPerformed both Preboot eXecution Environment (PXE) and OSD upgrades to Windows 10 operating systemPart of a team responsible for the conversion of over 300,000 computers, across the entire United States Marine Corps, across the entire United States of America

Overland Park, Kansas

Responsible for Wireless Network performance monitoring and troubleshooting, including CDMA, EVDO, and LTE technologiesProvides consistent analysis of total wireless network, including related equipment and equipment performanceConducts health checks of all network equipment types, to include ALU, Ericsson, and Samsung using GUI, as well as general command line knowledge in multiple Operating Systems, including: Cisco IOS (all series of switches and routers), Cisco NXOS (Nexus 5k and… Show more Responsible for Wireless Network performance monitoring and troubleshooting, including CDMA, EVDO, and LTE technologiesProvides consistent analysis of total wireless network, including related equipment and equipment performanceConducts health checks of all network equipment types, to include ALU, Ericsson, and Samsung using GUI, as well as general command line knowledge in multiple Operating Systems, including: Cisco IOS (all series of switches and routers), Cisco NXOS (Nexus 5k and 7k), Cisco IOS-XR (ASR 9k), Juniper JunOS (m10i, m40e, and SRX Firewalls), Juniper NetOS (Netscreen Firewalls), Ericsson Redback SEOS (SE1200), Lucent TiMOS (ALU 7750Use centralized ticketing system (TRAMS/SAMS) to annotate, log, track, and close maintenance activities Show less

Kansas City, Missouri Area

Responsible for making database changes inside the Marine Corps ticketing system, RemedyPrimary point of contact for Marine Corps Knowledge Management article changes, additions, and deletionsPerforms various education, awareness and communication initiatives

Kansas City, Missouri Area

Diagnose, troubleshoot and resolve a range of software, hardware and connectivity issuesExcel in asking probing questions and researching, analyzing and rectifying problemsProvide technical support for over 50 users and ensure proper maintenance of workstations, printers, and peripheralsRespond to user service requests and expediently resolve trouble tickets to maximize system uptimeDeploy new workstations and printers, installing operating systems, applications, and drivers… Show more Diagnose, troubleshoot and resolve a range of software, hardware and connectivity issuesExcel in asking probing questions and researching, analyzing and rectifying problemsProvide technical support for over 50 users and ensure proper maintenance of workstations, printers, and peripheralsRespond to user service requests and expediently resolve trouble tickets to maximize system uptimeDeploy new workstations and printers, installing operating systems, applications, and drivers, and configuring network properties and hardware Show less

Overland Park, Ks

Diagnose, troubleshoot and resolve a range of software, hardware and connectivity issuesExcel in asking probing questions and researching, analyzing and rectifying problemsProvide technical support for over 50 users and ensure proper maintenance of workstations, printers, and peripheralsRespond to user service requests and expediently resolve trouble tickets to maximize system uptimeDeploy new workstations and printers, installing operating systems, applications, and drivers… Show more Diagnose, troubleshoot and resolve a range of software, hardware and connectivity issuesExcel in asking probing questions and researching, analyzing and rectifying problemsProvide technical support for over 50 users and ensure proper maintenance of workstations, printers, and peripheralsRespond to user service requests and expediently resolve trouble tickets to maximize system uptimeDeploy new workstations and printers, installing operating systems, applications, and drivers, and configuring network properties and hardware Show less

Kansas City, Missouri Area

§ Receiving incoming calls from Express Critical customers and vendors, execute orders with vendors, provide quotes, and check shipment status.§ Analyze customer needs and offer solutions that respond to and are accepted by the customer in a limited product setting (International or Domestic surface / air).§ Single point of contact from the customer's perspective.§ Data entry and record keeping tasks.§ Provides a high level of telephone and written professionalism and… Show more § Receiving incoming calls from Express Critical customers and vendors, execute orders with vendors, provide quotes, and check shipment status.§ Analyze customer needs and offer solutions that respond to and are accepted by the customer in a limited product setting (International or Domestic surface / air).§ Single point of contact from the customer's perspective.§ Data entry and record keeping tasks.§ Provides a high level of telephone and written professionalism and courtesy.§ Attention to detail required.§ Must demonstrate proficiency with at least one operating system.§ Specialized knowledge of organization's service features.§ Good understanding of all functions in the department and awareness of company's operations, methods, and procedures.§ High level of concentration and good communication skills.§ Regular and frequent use of one or more software package(s) and web-based programs. § High level of professional judgment is required to select the most appropriate course of action. Show less

Washington D.C. Metro Area

Focused on security operations and planning, specialized security, and physical security.

Fort Hood, Texas

Digital Switching Specialist. Installed, Operated, and Maintained mobile, wireless, digital switching systems for periods ranging from three hours to six months.

It Administrator Certificate Of Completion, Computer/Information Technology Administration And Management

· Technical Competencies: - Installing, configuring and maintaining desktop hardware. - Creating and configuring Windows 8.1 and Server.

Bachelor Of Science - Bs, Criminal Justice/Law Enforcement Administration, 3.8

Technology Certificate Of Completion, Microsoft Office - Certified Expert, 4.0

Associate Of Arts And Sciences - Aas, Pre-Medicine/Pre-Medical Studies, 3.8