Brittani Garica Email & Phone Number

United States

-Developing a cadence plan for contracted customers to ensure their success and meet their goals and ensure contract retention -Oversee knowledge center and create curriculum for software updates-Create retention plans to reduce customer churn-Track and communicate cancellation policies & notate company churn-Assist with monthly product update marketing emails

-Coordinate new customer onboarding including of account settings and everyday use of the product-Provide online training for the SAAS application-Assist with the creation of training video materials-Maintain strong customer service via phone and internet messages via write in tool

• Teach a first-semester course to assist student in evaluation of their goals, motivation & growth plan• Organize assignment due dates, uploaded grades and provided feedback within 48 hours of due date

Norfolk, Virginia Area

• Advised 300 first year, second year and transfer students enrolled in intended College of Health Science majors • Taught two sections of the HLTH 101 course of 24 first-year students to assist students in their transition to the university and introduce health profession careers • Created individual semester-by-semester student degree plans to ensure students are enrolled in appropriate courses for timely degree completion• Served as knowledge expert of university policies and resources to help students in their academic careers • Represented the university at College Fairs including Open House, Admitted Students Day and other University-Wide recruitment events• Recored student meetings via CRM (Ellucian, DegreeWorks, EAB) • Maintained social media accounts (Facebook, Twitter, Instagram, Snapchat) for the Advising Center

Hampton, Virginia

-Recruited eligible students into Student Support Services programs -Assisted students in maintaining good academic standing, securing financial aid for graduate/professional school, and exploring career options-Coordinated an annual Graduate and Professional Schools Tour for 25 students -Oversaw the Peer Mentor Program - connected first-year students to returning students based upon major and interest-Posted content to social media (Facebook, Twitter, Instagram) and updated the Student Support Services website

Pensacola, Florida Area

• Advised 100 graduate and 200 undergraduate students enrolled in online RN to BSN and MSN nursing programs• Facilitated successful and timely degree completion by providing information regarding curriculum policies, procedures, and guidelines for degree programs • Created and reviewed individual semester-by-semester student degree plans to ensure students are enrolled in appropriate courses for timely degree completion• Provided knowledge of university policies and resources to help students in their academic careers • Designed and implemented an advising experience survey for students to complete after each appointment• Knowledge of Banner, SSC Campus, Degree works and calculating Excess Hours (Florida Statute)

Pensacola, Florida Area

-Provide position description and confirm interest with prospective employees and applicants-Assist applicants with recruitment processes and coordinate interviews between applicants and respective hiring managers -Recruit prospective candidates through Career Builder and Indeed

• Managed 1800 potential new members and 18 sororities during a two-week recruitment period• Ensured National Panhellenic Conference guidelines and policies were followed and met with chapters who infringed upon those policies• Consulted with the Release Figures Specialist to determine appropriate size of invitation lists and ensure chapters and potential new members submitted their lists on time through ICS (Interactive Collegiate Solutions) • Organized potential new member conflicts and communicated conflicts to chapters • Counseled potential new members, discussed future opportunities for involvement and addressed parent/family concerns via e-mail and phone call

• Welcomed incoming students, met to discuss their intended majors, confirmed their college of enrollment and discussed a change of college if needed • Advised 2-3 students at once on degree requirements and entrance to major requirements for over 160 majors• Discussed courses in appropriate schedules for exploratory students and scheduled summer and fall courses• Documented all meetings in Starfish and used Oracle PeopleSoft Campus Solutions

•Served as the Interim Panhellenic Council Advisor overseeing 10 Executive Board members and 21 national and associate chapters totaling approximately 4,000 members and meet with board members weekly to discuss their individual position and progress on meeting goals•Coordinated and served as the mediator for Panhellenic Mediations when chapters violate social policies•Advised the Greek Week Overall committee comprised of 8 students, ensure all 5 events meet risk management standards, and create an inclusive community of all four councils (NPC, IFC, NPHC, MGC)•Coordinated an Advisor Appreciation Dinner for chapter and universities advisors of 85 fraternal organizations

University Park, Pa

•Co-advised Scholars Helping Scholars, a peer to peer student group, and organize training for helpers through partnerships with other departments on campus such as the Office of Student Conduct, Center for Women Students and Counseling and Psychological Services•Developed the Schreyer Honors College Diversity Council, which works to establish overall initiatives to increase awareness and inclusivity, such as recruitment procedures and event planning procedures, as established in the Strategic Plan •Planned events, such as Defamation, The Play, and discussions regarding social justice issues for the Schreyer Honors College community

•Read, reviewed and ranked 75 applications to the Schreyer Honors College each year• Represent the Schreyer Honors college to prospective students and their families during on-campus visits •Scheduled the recruiting process for, hired, and advised 5 Scholar Assistants (liaisons for the living and learning community), implemented orientation and team building activities, assisted in conflict management when necessary, and oversaw their planning for community builder events while maintaining the $5,000 budget•Designed a monthly professional development series for 5 Career Development Interns and executive board members of 7 career development organizations •Communicated and assisted visiting employers seeking to ensure logistical and technical needs are met•Designed evaluation forms for visiting employers regarding their experience, and collect and interpret their feedback for future events•Advised a Social Media Intern, Career Development Intern, Law Intern and a Medical Intern, meeting weekly to discuss progress towards goals on hosting events for scholars in their fields•Managed treks to New York City and Washington D.C by communicating with companies to create itineraries, reserve travel arrangements, tracking RSVP’s, and disciplinary meetings for students who did not attend•Advertised and recorded attendance for luncheons with the Scholar Alumni Advisory Board and the External Advisory Board•Coordinated with a team to plan a half-day conference (Connect) joining students and alumni to network in their career fields of interest by planning workshop schedules, finding alumni facilitators, reserving rooms and food, and create marketing strategies including a conference website•Assisted the Public Relations team in Social Media strategies including live-tweeting events, scheduling Twitter posts through Hootsuite, scheduling Facebook posts to promote events

Mid-Atlantic Conference - Buffalo Ny

•Coordinated conference volunteers and used On Campus Text to send reminders and cancellations to volunteers •Addressed questions and concerns at the Conference Information Center while providing great customer service•Introduced speakers and made announcements to conference attendees•Facilitated an education session regarding burnout of student leaders

Easton, Pennsylvania

•Benchmarked with other institutions regarding New Member Education and Advisor Training •Designed a New Member Retreat for members to learn about expectations of membership in a values based organization, campus resources, and college policies•Established assessment surveys to use during Sorority Recruitment regarding the New Member Experience and improvements to the Recruitment Process.

Citrus Park Mall

•Provided excellent customer service on the selling floor, in the fitting room and at the cash wrap•Actively worked with products by stocking, replenishing, folding, hanging, displaying and merchandising•Worked effectively with team members to ensure the selling floor, cash wrap, fitting rooms and stockroom are clean and well maintained per francesca's® standards•Executed markdowns and price changes

• Researched popularity of music genres and specific bands throughout the JU campus via an online survey.• Planned and executed a Fall and Spring concert, within a budget• Worked with agents and attorneys for prices, dates, editing contracts to adhere University Policy• Coordinated with lighting, sound, sanitary needs, concessions, and safety procedures• Created proposals for Spring Semester including different ideas to increase diversity (concerts, battle of the bands, Talent shows)

• Provided tours to potential students and future faculty and represented the University • Represented the student population on student information panels • Called potential students prior to their visit to confirm tours

Jacksonville, Florida Area

• Trained 60 Group Leaders in leading community activities through team-building exercises• Coordinated activities throughout the Week of Welcome including a pool party, a black light dance, and the annual boat cruise down the St. Johns River.• Communicated with agents by reading and editing contracts to clarify specific event details within a budget. • Assisted with planning the Freshmen Leadership Retreat, a weekend retreat for 35 freshmen, which focused on building skills for leadership, friendship, and college. • Worked with Campus Security and Residential Life to coordinate the resident halls move-in process • Recorded an organized a portfolio of work and performance for use by future Coordinators

Master Of Science (Ms), Higher Education Student Affairs

Activities and Societies: Central Pennsylvania Alumnae Panhellenic

Bachelor Of Arts (B.A.), Theatre

Activities and Societies: University Honors, Green Key, Omicron Delta Kappa- Leadership Society, Alpha Epsilon Phi Sorority, Alpha Psi.