Wilson Wong Email & Phone Number

Melbourne, Vic, Au

Melbourne, Victoria, Au

- Report into the Group Chief Digital Officer.- Responsible for AI product management, data science, engineering and delivery of AI solutions to deliver new capabilities like conversation summarisation, insights extraction, root cause analysis, etc to drive operational efficiency and continuous improvement in contact centres.- Lead the Innovation Hub at Probe, tasked with evaluating and configuring partner solutions, and conducting PoC and PoV to test ideas rapidly.- Lead the productionisation of AI solutions post PoV to drive adoption across the broader client base. - Accountable for data and AI governance at Probe, to ensure the responsible, ethical and safe use of data, analytics and AI in our quest to create value for clients and shareholders.- Pioneer the adoption of human-centred design approach to solving problems using data, analytics and AI at Probe.- Oversee the reporting and BI team and initiatives at Probe.

Melbourne, Victoria, Au

- Report into the Group Chief Digital Officer.- Established and lead Probe's inaugural cross-functional data platform and GenAI/AI/ML solutioning team.- Established just-enough process, frameworks, playbook and way of working for taking ideas through the lifecycle, from early exploration, proof of concept, proof of value to pilot.- Pioneered Probe's own value creation driver tree to demonstrate the direct impact of certain GenAI/AI use cases on revenue and EBITDA.- Led the assessment and onboarding of new partners to provide the tools and platforms for the team to implement PoC and PoV.- Agitated for and currently leading the development of a GenAI/AI risk assessment framework in collaboration with CISO.- Developed Probe's responsible data and AI use policy, and led the subsequent iterations with input from CISO and Chief Counsel. The policy is now published, external-facing.- Led the establishment of Probe's software engineering culture and practices.

Melbourne, Victoria, Au

Melbourne, Vic, Au

- Hyfen8 is an AI-powered SaaS analytics platform that assesses intangible assets for small businesses, entrepreneurs and their advisors. Currently raising a pre-seed round for the accelerated launch of MLP.- Advise the founder/CEO and the cross-functional team developing the MLP on all product and data related matters.

- Advise C-suite individuals on their data and AI visions, value creation, capability and team building strategies.- Mentor mid career and senior data professionals on their skills development needs and careers.

Te Aro, Wellington, Nz

- Led the charge to mature Xero’s test-and-learn culture as well as the re-architecting of its strategic experimentation playbook and tooling to ensure that the level of rigour matches the risks in order to learn fast and better understand the impact of the investment we make in product.- Recruited highly capable and experienced data science professionals to advance Xero's ability to understand key drivers of trial-to-subscription conversion and customer retention through causal-predictive analytics, and use the knowledge to inform product investment.

Te Aro, Wellington, Nz

- Promoted product instrumentation and Xero's strategic tooling across product, design and engineering leadership teams, leading to substantially increased awareness and uptake amongst product teams.- Sponsored and led the re-build of Xero’s strategic in-product instrumentation solution, which I inherited, and took it from a state that no longer fits Xero’s strategic imperatives to a robust and highly scalable internal product.- Formulated Xero’s product analytics strategy and led the execution against it. The strategy paves a way forward for product teams to improve value creation from data in a scalable manner. The strategy involves breaking down data silos, improving instrumentation coverage, building data products and democratising access to data, and becoming outcome-driven through experimentation.- Contributed to the defining and building of data platforms and analytics tooling to ensure the requirements of the full spectrum of analytics use cases can be met. As part of this, led the discovery and build work of key patterns like dashboarding, descriptive analysis and experimentation on Xero's strategic analytics environment.

Brisbane, Qld, Au

- Reported into the CIO and subsequently the CPO, I led several cross-functional teams of developers, data scientists and testers to build out the data layer and AI services to power the products.- I also set up and led the data science practice comprising experienced data scientists in the language technology and content discovery areas.- This role involved collaborating on strategies and communicating results with the C-suite.- Led the strategising, designing and development from scratch an AI-powered product to promote daily learning with direct consumers.- Led the designing of the first data dictionary and implementation of the first single-source of data for reporting using Power BI.- Spearheaded the successful development of in-house A/B testing and events tracking framework.- Led the successful delivery of tracking of time spent on learning by users.

Brisbane, Qld, Au

- Reported into the Head of Product and CTO, I led a cross-functional team of developers, designers and testers to iterate on search and recommendation products/features.- Designed Elasticsearch algorithm and data structure tweaks, and product managed several search improvement initiatives that improved user engagement with search results.- Designed and implemented collaborative filter and content-based recommender engines and product managed the associated initiatives to suggest learning content to users.

Cremorne, Victoria, Au

- Reported into the Product Director, I led the cross-functional team responsible for job search.- Oversaw the early stages of the replacement of the underlying search technology that powers job search, to ensure that the user experience and search metrics are not adversely affected.

Cremorne, Victoria, Au

- Instituted the Search Quality function at SEEK. Led two cross-functional teams responsible for tracking, measurement, evaluation and relevance improvement of search products for candidates and hirers.- Pioneered frameworks to enable quick, iterative measurable improvements to all search products.- Awarded an Australian Research Council (ARC) Linkage Grant for a project with RMIT University and The University of Melbourne worth $600k in July 2015.- Built a track record of translating research outcomes from collaboration with universities into innovative solutions for solving user problems and moving key business metrics.- Presented at internal sales conferences about upcoming features, how to position them and the key differentiators that set SEEK's job and talent search products apart from competition.- Reported into the Head of Product and subsequently the Product Director, I have strong experience with demonstrating business values in the employment marketplace through improving search efficiency for candidates and hirers.- Used big data to develop frameworks for understanding user behaviours on platform, the different user groups and the effectiveness of the product for them.- Recognised as “The Innovator” in the 2016 SEEK Annual All Staff (This Is SEEK) Awards.

Cremorne, Victoria, Au

- Designed and set up crowdsourcing tasks for evaluating the quality of data assets such as role titles, skills and company names.- Developed similarity model for discovering related role titles.- Developed methods for clustering and normalising company names.

Melbourne, Victoria, Au

- Led the establishment of in-house tools and methodologies for (semi-)automatically constructing lightweight ontologies in an Agile environment.- Developed state-of-the-art knowledge extraction techniques in Java, Oracle and Solr, and applies them on unstructured text (e.g., business websites, customer reviews, product descriptions) for constructing and enriching ontologies.- Reported into the Head of Product, I worked with Search Engineers on improving performance and experience of search using structured data from the ontologies.

Taipei City, Taipei, Tw

Melbourne, Victoria, Au

- I was the NLP researcher on a project funded through an ARC Linkage grant, in collaboration with RealThing AI, to develop an intelligent, conversational companion.- Developed client/server applications and Android apps for answering questions, engaging users in topic-based chat (both using QA pairs) and managing transitions between dialogues for coherence using Java, Perl, PHP, XML, Javascript, MySQL.- Administered Web and database servers on both Windows and Linux platforms for delivering the topic-based chat service.- One of the five national winners of the 3rd Telstra Innovation Challenge in October 2011 for the project "Cross-domain, Open-ended Conversational System".- Co-supervised 2 PhD students.

Perth, Western Australia, Au

- Developed a Web-based application that detects and tracks human poses in video frames (with performance comparable to the state-of-the-art) using C/C++ and OpenCV.- Awarded the 2nd place in the Innovation Category during the 20th Western Australian IT & Telecoms Awards (WAITTA) in February 2011 for the submission "QED: The Web-Scale Information Exploration Engine".

Perth, Western Australia, Au

- Developed Web applications for real-time correction of spelling errors and expansion of abbreviations for progres notes, and validation of prescriptions using .NET/C#, Perl, PHP, XML/HTML, Javascript, MySQL and Microsoft SQL Server. The accuracy of correction and validation is around the 90% mark with the system response time approaching average typing speed.- Co-supervised 2 PhD students.

Doctor Of Philosophy - Phd, Artificial Intelligence

Master Of Science - Msc, Natural Language Processing

Bachelor Of Information Technology (Honours), Computer Network And Security