DIGITAL DONE BETTEROur digital marketing company is committed to helping professionals, personalities, entrepreneurs, startups, e-commerce businesses, and small to medium-sized enterprises attain online success. We are dedicated to crafting digital solutions that help our clients attract, engage, and retain their target audience, and achieve sustainable growth.

Provides various HR services and consultancy specializing in Business Process Development, Organizational Development, Employment Relations, Employee Discipline, Performance Management, Employee Engagement, Recruitment, and Payroll.• Some of my clients: Evologic Solutions Inc.; Froehlich Tours Inc.; Bulwark Digital Security Monitoring Incorporated; Optimum Industrial Solutions Inc.; Clean By Demand.

Provides various website and digital services like WordPress Website Development, Search Engine Optimization, Content Management, and Collateral Design on a freelance project basis and in collaboration as needed with other specialists or service providers.

Helped set up the company from the ground up and managed Operations, Human Resources and Administration Department, Web Services Department, and Client Relationship.

Managed the Sales and Marketing Department and responsible for merchant partnership, deal agreements, after sales merchant support, SalesForce excellence, and sales performance delivery.

Developed policies and procedures for the different functional areas of the company, worked as a consultant to clients in order to improve their HR and business processes, and managed Training and Development and New Hire Onboarding.

Managed the Customer and Billing Support Department and the Internet Content and Ads Audit Department, responsible for Service Level Agreements and Program Performance and Development, and facilitated Training across all departments and functional areas.

Developed and improved policies, procedures, and processes across all departments and functional areas, responsible for Performance Management across all departments, and handled Recruitment and Employee Relations under HR. Promoted to Operations Manager.

Supervised several teams of Customer Support Representatives in different Yahoo! lines of businesses, founded and headed Yahoo! CSAT Academy, lead various performance and development program initiatives, and headed CSAT and QA Client Calibrations.