Kevin Beck Email & Phone Number

Chattanooga, TN, US

• Designed/Deployed/Maintained Azure, EntraID, and Intune MDM solutions for environment of 65 sites (5,000 users) globally. Traveled internationally for training, and experienced in-depth tours of multiple factories.
• Successfully implemented modern workplace migrations for multiple sites, which included capture and replacement of all infrastructure components, migration of tenants, and preparation for Business Central implementation.
• Managed our MSP service desk to ensure support was received appropriately, and filled any gaps we had with time zones.
• Assisted in the ground up design and implementation of IT operational policy/procedure, change management, and uniform company standards.
• Responsible for onboarding new company acquisitions and getting their IT infrastructure uniform, and the users/data migrated into our environment.

Chattanooga, Tennessee, United States

• Designed and created all local IT policy and procedures for optimized end user experience in a manufacturing environment of around 180 users. (Local site was without support for 5 year before me and later acquired by a.
• Migration to Global MDM solutions and 0365/Azure AD environments.
• Moved old building 2 to a new building and completely ground-up configured and installed the network infrastructure for production within a few months.
• Worked with many 3rd party vendors for 1 off software and hardware needs.
• Helped lead with Directors and VP directly for hardware and software to capture Mazak Machine Data, help management catalog systems, and categorize downtime. (Machine Metrics)
• Implemented Intune companywide by capturing and auditing with strict methodology.

Chattanooga, Tennessee Area

We are an All-in-One Managed Services, PC Repair/Upgrade, and Phone Repair Company for the greater Chattanooga area.

Chattanooga, Tennessee, United States

• Capture and catalog all of IT inventory, users workstations, networking equipment, server racks, switch closets, our bus fleet, and out van fleets equipment. Creating a change management system for failed equipment.
• Full roll out of new security systems, companywide, for facilities and vehicles. Replacing all appliances, cameras, and coordinating with multiple vendors for hardware refresh of vehicles. Upgrading and installing all.
• Design and manage Service Desk (our helpdesk software) to organize our end users tickets by priority and assign each case appropriately. We also leverage this for our projects, timelines, goals, etc.
• Assist in redesigning our predecessor’s network, which consists of Cisco, HP, and Ubiquity equipment. Cleaning up cabling in all closet and server rooms, as well as, label all of the patches and jacks.

Chattanooga, Tennessee, United States

• Companywide refresh of all hardware and accessories for Bi-modal users, Telecomunicators, and Onsite users.
• Creating solutions with networking teams to increase bandwidth for work at home users.
• Utilizing SCCM Console to push out software and troubleshoot user’s software issues.
• Setup of laptop imaging bench with KVM switches and reorganize all of the previous cabling with labels and sequentially.
• Imaging Laptops and Thin Clients, as well as, generate reports using advanced Excel formulas to catalog data, manipulate data, execute formulas, and build out/create tables in an easy to digest manner.
• Proactively collect and validate detailed information to effectively articulate incident factors to appropriate escalation resources when required.

• Skilled with mobile ticketing software and hardware repair, making customer satisfaction a priority.
• Able to take ownership of work orders in 3 different district zones. Able to handle the Chattanooga district solo, as well as, help take work orders from peers to reduce pressure.
• Demonstrate expertise in the diagnosis, troubleshooting, and resolution of multiple models of Laserjet, Pagewide, and Designjet printer issues.
• Deliver premium customer service in the resolution of multiple models of HP desktop and laptop issues.
• Following Customer Protocol when going onsite in environments such as, US Air force, Federal Bureau of Investigation, Large Manufacturing, Hospitals.
• Currently following strict company COVID-19 Protocols to ensure safety for all customers during the pandemic. (HP did not stop serving our essential clients during any phase of the pandemic and followed any and all.

• Rollout of the Epic Software hospital wide for approximately 4,000 devices.
• Updating and refreshing hardware to ensure that the requirements are met for the software. This includes upgrading all peripherals, printing devices, and workstations on wheels.
• Data capture of hardware and updating info of master asset lists for Project Manager.
• Helping assist Network, Server, and Print team’s projects to ensure that all meet Healthcare specific criteria

• Ensure operational availability (uptime) and integrity of supported equipment and applications.
• Lineside: Monitoring of IT Manufacturing network, servers, clients, and other IT manufacturing infrastructure.
• Support the implementation and tracking of Client System Updates, Client health status, Endpoint encryption
• Support system hosts device backup processes and imaging technologies where applicable.
• Maintain systems through ensuring all systems are properly named, labeled, have up to date AV definitions, properly patched, are part the domain, and are in working order. Overall, ensure all meet VW specification.
• Generate various reports to track ticketing trends and to identify problems or other issues. In a line side role, specifically manage and report on spare parts stocks that are used.

Chattanooga, Tennessee Area

· Worked in multiple roles such as application testing, technician tier 3, and case management over a 100 million dollar project. Our goal were to coordinate with one of the largest application creation teams in America to ensure that the rollout of the new application, and the hardware involved, went as efficient and precise as possible. · Identified.

Chattanooga Tennesee

· Responsible for diagnosing and resolving hardware, software, and end user problems.· Acted as the first point of contact for complex issues and technical queries. · Developed the infrastructure and systems to meet company’s individual needs.· Maintained a wide range of computer hardware and software programs.· Deployed new hardware, server backups, and.