A Sam's Club member experience manager, or club manager, is responsible for many aspects of the store's operations, including: Member serviceEnsuring members are safe and have a good experience, including assisting with purchases and answering questions Facility operationsEnsuring the facility is compliant with company policies and procedures, and that assets are protected and inventory is controlled Team managementLeading a team of associates and assistant managers to achieve the company's financial goals Talent managementDeveloping talent and creating an environment where everyone can bring their best selves to work Diversity, equity, and inclusionAttracting, retaining, and supporting diverse and inclusive team members Culture championModeling Sam's Club values and supporting the company's commitment to communities, sustainability, and corporate social responsibility

Provide strategic leadership to optimize retailer's category performance, leveraging data analytics to create actionable insights and mutually beneficial solutions.Initiate Category Management activities and develop innovative strategies based on consumer insights and account knowledge to drive goals and objectives.Build strong customer relationships through exceptional customer service and best-in-class insight delivery.Drive forward-looking omni-channel strategies to enhance conversion drivers and activation best practices.Create robust insights by analyzing retailer, occasion, category, consumer, and industry data, and effectively communicate solutions.Conduct objective category reviews with customers to achieve sales and market share goals.Develop and finalize execution plans, ensuring successful implementation of initiatives.Stay informed about market trends and competitor strategies, adjusting strategy accordingly.Partner with account teams to enhance understanding of the shopper, consumer, and retailer and support sales efforts.

Operations LeaderLed team of approximately 200 employees with over $80 Million P&L (11 Direct Reports)Provide effective leadership and guidance to a team of employees, fostering a positive work environment and ensuring high performance levels.Optimize operational processes and procedures to enhance efficiency and productivity, driving operational excellence.Manage inventory levels, including ordering, replenishment, and stock rotation, to ensure adequate product availability and minimize waste or stockouts.Deliver exceptional customer service by training and coaching employees, resolving customer issues, and maintaining a clean and organized store environment.Ensure compliance with safety regulations and company policies, promoting and enforcing safety protocols to maintain a safe working environment.Collaborate with cross-functional teams, such as merchandising, human resources, and marketing, to align efforts and achieve operational goals.Develop and manage budgets for operational expenses, labor costs, and capital investments, analyzing financial data and identifying cost-saving opportunities.Foster strong relationships with suppliers, vendors, and partners to support operational needs and drive business growth.Stay abreast of industry trends and best practices, implementing process improvements and innovations to enhance operational effectiveness.Communicate effectively with stakeholders at all levels, including senior management, to provide updates, present performance metrics, and contribute to strategic decision-making.Using analytics and problem-solving skills with a focus on attention to detail to evaluate the costs and benefits of innovative merchandising and promotional events.Communicating new initiatives/Event Planning and Project Management/TrainingEnsuring execution of programs

Developed Concept, Owner OperatorManaged financial performance and profitability; developed and executed business plan and marketing plan Responsibilities included overall brand development and direction, execution of strategies, fiscal planning and budgeting, and operations of start up business. Website development and management. E-Commerce Social Media Marketing- S.B.A. Processes- Trademark Processes

Labor Relations ConsultantUncovered employee needs through building relationships and surveys. Gap Analysis. Provided and developed proactive labor relations strategy, union avoidance strategies, management communications programs, diversity training, communication assessments and audits.

Dell Inc., Round Rock, Texas - PBG Brand Marketing Operations, 1999-2007, (Federal, Higher Education and Healthcare) Category Manager- Managed the allocation of product throughout the product life-cycle from its design and development to its ultimate retirement or disposal; vendor management, pricing, marketing and inventory management. Collaborated with suppliers to source, negotiate contracts, and maintained strong relationships.Worked closely with cross-functional teams to align category strategies and drive integrated business plans.Utilized data analytics tools and market intelligence to track category performance, sales trends, and consumer behavior.Public Transactional Group- Account Executive- Public Segment- Federal K-12 and State and Local Government and HealthcareManaged more than 300 relationship accounts with sales of more than $6m annually. Delivered 140% attainment.Americas Transactional Group - Federal - Program Sales Account Manager/ Sales MentorManaged over 500 specialized buying accounts, call center associates and account specialist. Complex Sales- launched Business to Business E-Commerce Portals to drive technology and/or innovations within a business’s workforce.Created “Bridge the Digital Divide” Program DOI and Native American Indian TribesDeveloped and maintained web page through Premier web page development tool. Managed direct marketing through web based Gatekeeper tool; coordinated trade shows/promotions and staffing.ATG - Higher Education Vertical - Program Sales Account Manager•Managed call center associates and account specialist.•Managed direct marketing, Business to Business, through web based Gatekeeper tool; coordinated trade shows and staffing.

Designed and implemented new programs; designed creative merchandising schemes based P&L analysis/goals increasing the department and store gross profit and customer experience.Project Manager- “Greats” Research and development team; Meal Solutions concept and outlet manager•Purchased equipment, recruiting, sales and workforce projections.•Managed food production, packaging and merchandising; supervised all production Bakery Manager- Austin #236, Austin #13•Opened new bakeries; led district in YOY sales growth.•Introduced new product lines that yielded a 70% gross profit margin.•Set Standard Operating Procedures (SOP) for department/ like stores.•Managed team of 14; managed scheduling, labor costs and P&L analysis.

Banquet Sous Chef and Saucier

Saucier for prop, supporting 11 outlets, main kitchen, banquet operations, and gourmet outlets