Xabier Amondarain Urrutia Email and Phone Number

Lead and provide service account coordination, support and management to enterprise customers. Develop the Support Delivery Plan to ensure all support services are fully delivered to guarantee service quality and SLAs and to achieve overall customer satisfaction and highest system availability. Provide a central point of contact to customer for critical situations and issues, coordinating internal resources for the problem identification and solution provision. Develop and maintain confident relationship with customer management and personnel identifying and following-up their service support requirements. Work close together with the Product Sales Force supporting their account strategy. Secure contract support renewal of assigned customers. Present, position and promote the added value of the highest support services for prospecting customers.

ACS Principal Advanced Support EngineerFocused on Database stack products: RDBMS, RAC, Dataguard, RMAN..etc. Providing advanced support for important customers in North of Spain . Experienced in IT architectures, troubleshooting critical production environments, interacting with different support groups, guidance for succesful implementation of Oracle Database Solutions.

Delivery services to EROSKI coordinating support and proactive services on Oracle, SAP an Middleware technologies.Coordinate a team of engineers.

Support to Oracle production environments and coordinate a team of support engineers