User Experience Lead
Current🔵 Driving Stakeholder Confidence Through Solution-Oriented Management:🧑💻 Served as a hybrid UX-PM and helped the team focus on the two most critical problems: lack of debugging features and unexpected delays in batch processing. Tracked delivery to completion.📈 Impact: Improved customer relationships and product confidence. A previously hesitant customer, once dismissive of adopting the tool, became the largest user within two years, contributing 70% of total traffic.🔵 Enhancing Cross-Team Efficiency by Addressing Neglected Bugs:🧑💻 Streamlined department-wide productivity by initiating and managing a backlog for recurring, unowned product bugs. Established a prioritization and ownership model to drive accountability.📈 Impact: Management recognized the value, expanding the UX team from one to three members. This enabled better research and design support for product teams.🔵 Accelerating Business Priorities Through Collaboration:🧑💻 Assessed the business impact of unresolved issues, making them a priority. Oversaw onboarding of new UX team members and set guidelines for streamlined cross-team collaboration.📈 Impact: Achieved 100% adoption of a new common UI library across the data platform. Reduced UX-frontend meetings by 50%, improving efficiency through asynchronous collaboration.🔵 Recognized for Proactive Leadership:🧑💻 Consistently delivered results exceeding role expectations, leading to a promotion.
