🔵 Driving Stakeholder Confidence Through Solution-Oriented Management:🧑‍💻 Served as a hybrid UX-PM and helped the team focus on the two most critical problems: lack of debugging features and unexpected delays in batch processing. Tracked delivery to completion.📈 Impact: Improved customer relationships and product confidence. A previously hesitant customer, once dismissive of adopting the tool, became the largest user within two years, contributing 70% of total traffic.🔵 Enhancing Cross-Team Efficiency by Addressing Neglected Bugs:🧑‍💻 Streamlined department-wide productivity by initiating and managing a backlog for recurring, unowned product bugs. Established a prioritization and ownership model to drive accountability.📈 Impact: Management recognized the value, expanding the UX team from one to three members. This enabled better research and design support for product teams.🔵 Accelerating Business Priorities Through Collaboration:🧑‍💻 Assessed the business impact of unresolved issues, making them a priority. Oversaw onboarding of new UX team members and set guidelines for streamlined cross-team collaboration.📈 Impact: Achieved 100% adoption of a new common UI library across the data platform. Reduced UX-frontend meetings by 50%, improving efficiency through asynchronous collaboration.🔵 Recognized for Proactive Leadership:🧑‍💻 Consistently delivered results exceeding role expectations, leading to a promotion.

🔵 Designing Cost-Effective Software for Nationwide Impact:🧑‍💻 Collaborated with researchers to address UK family doctors' time constraints by designing features such as patient-specific alerts for more efficient drug prescribing.📈 Impact: Contributed to the successful rollout of software improvements impacting 21 million people across the UK, with significant cost-saving outcomes.

🔵 Empowering Teachers to Support Students More Effectively:🧑‍💻 Designed a reporting section for a learning platform, adding simple visual cues to help teachers identify struggling students quickly.📈 Impact: Improved teachers’ ability to act on insights without sifting through hundreds of data points, benefiting thousands of schools across the US.

🧑‍💻 Worked as a core designer in a multidisciplinary UX team for an educational platform.

🧑‍💻 Coordinated with IT, Art and Sales Teams to release a useful and usable premium magazine aggregator.

🧑‍💻 Delivered cost-effective public websites and admin applications that adhered to WCAG Level AA accessibility standards, avoiding regulatory penalties.

🧑‍💻 Delivered cost-effective public websites and admin applications that adhered to WCAG Level AA accessibility standards, avoiding regulatory penalties.