Prepared relevant documents; followed up on project documents with other internal DBE offices; maintained provincial program records, tracking and maintaining project reports.I interacted with different schools by collecting data, inconsistencies, and errors. I followed up or reported on missing information.Captured data from paper-based tools onto the excel spreadsheet database and ensured that all information to date was captured.Performed regular data backups, and supported the training of officials by ensuring that they had copies of all tools required.

Customer Care ( Account, general and technical)Receive inbound calls from clients regarding DSTV/ Multichoice product knowledge, account status, and technical support)Resolve customer queries, assist with technical calls and billing.

Daily received, checked, controlled, scanned, and packed scripts for marking, including indexed archival of scripts after marking.Ensured the correct number of scripts and mark sheets per batch, subject, paper, and examination session we received, controlled, scanned, and packed for the correct marking venue.Ensured that discrepancies regarding the above were addressed per batch, subject, paper, examination session.Assisted with dispatching of scripts to the marking venues.Received, controlled, and archived marked scripts to Head Office for easy retrieval as and when required.