Xairo Martinez Volgyesi Email and Phone Number

We offer the fastest, prioritized response times for partners. The top problem resolution services, complete, high-quality technical support. End-to-end managed support across the full Windows platform to meet your complex needs, expand your capabilities in the cloud, and collaborate more strategically with the world around you. - Performance is anything related to 'Slow or Unresponsive' behavior.- Customers may notice and create cases at many stages of Performance issues. Initially it is noticed as slow or unresponsive, then may be identified as High CPU or other resource depletion that affects different situations: Applications specific, Startup, Shutdown, or normal system operation.- Reliability is anything related to Crashing or errors. This includes Blue screens, unexpected reboots, application crashes that affect the system during different situations: Application specific, Startup, Shutdown, or normal system operation.- ​Shell is the User Interface(UI) of Windows, basically, anything you can click. This includes interaction with Start Menu, Taskbar, Modern Apps, Logon and Lock screen, Search, File Explorer, Right-Click context menus, jump lists, file associations and the Desktop.- The expectation is to help identify the cause of the behavior until we resolve the issue or can no longer progress with a solution. It is at that point we engage and collaborate with the owners of the specific technology or escalation services.This can include other Windows teams, first party teams like Exchange, SQL, Azure, or third-party teams like Anti-Virus, productivity or anything else non-Microsoft.Tools frequently used:- WinDBG- ClueTool- LiveKD- CPUStres- NotMyFault- Process Monitor- Performance Monitor- Windows Performance Recorder- Windows Performance Analyzer- Pool Monitor- RAMMap- Xperf- VMMap- Process Explorer- ResMon- DiskSPD- StorPort- Sigcheck- Sysmon- TSSv2

Provide high-level technical assistance in English for IT professional clients.Using knowledge of the customer's environment I perform high-quality 100% remote and timely incident resolution focusing on root cause analysis, prevention and knowledge transfer.

· Answer incoming Helpdesk calls and/or monitor email log and provide resolution to the customer’s query, problem or complaint through to completion.· Log calls accurately and document incident information within the Call Tracking System ensuring there is a sufficient audit trail for all customer communications· Re-key IT help requests into the Helpdesk system and act as a client advocate for escalated system and technical issues.· Ensure all scheduled calls are followed up efficiently and within specified response time.· Escalate customer complaints to Team Leader· Adhere to knowledge management workflows, escalation and notification standards.· Generate weekly/monthly/ad hoc helpdesk reports· Work in a team environment supporting team objective to provide first class support to business users across multiple European locations.· Assist clients in an efficient, courteous and pleasant manner with all queries

Analyze Expense Reports of a big aeronautical company. Check that all the claims were in accordance with the company's travel policy. In case that any essential information miss contact the employee for keep processing.

• Diseñar, probar e implementar páginas web ordenadas por el cliente haciendo uso de xHTML, HTML5, CSS y XML. •Tratamiento con las bases de datos haciendo uso de SQL.• Mantener, actualizar y monitorizar las páginas web y la seguridad de estas. • Mantener la aplicación iOs. • Colaborar con el equipo de diseño y dirección. • Manejo de scripts. • Vigilar el log de errores de sistema para estar prevenidos y solucionarlos lo antes posible.

Carry out weekly cleans of common areas; these include sweeping, dusting, mopping internal and external areas. There are deep cleans required on a regular basis. The areas include front of house, receptions, stairwells, roofs.

I was the protagonist in a TV advertisement of a telecommunications company.