Product Ownership for the CRM systems and products utilised by Cambridge Assessment International Education.Development and updated job title leading on from previous role.Core responsibilities include: • Analysis of current performance of CRM products against user and customer needs • Customer research and surveying • Identifying opportunities for improvement and growth • AGILE project management • Managing communications with development team and management • Visualising and presenting data in a coherent, understandable formatKey skills include: • Agile methodology • Customer research and surveying • JIRA • Advanced Microsoft Excel skills • Advanced VBA skills • Data tracking via Google Analytics • Expert in data visualization • Able to communicate with both technical and non-technical colleagues • Excellent verbal communicator • Comfortable in creating PowerPoint presentations and public speaking • Approachable, hard working and pleasant personality

Working within the Customer Support department in Cambridge Assessment International Education. Core responsibilities include:• Management and Maintenance of CRM platforms including Zendesk and 8x8• Management of customer and staff CSAT using SurveyMonkey• Creation of reports and visual dashboards in Microsoft Excel for company wide use• Implementation of processes to improve productivity and accuracy for the Customer Support teams and the company.Key skills include:• Advanced Microsoft Excel skills• Advanced VBA skills• Data tracking via Google Analytics• Expert in data visualization • Able to communicate with both technical and non-technical colleagues • Excellent verbal communicator• Comfortable in creating PowerPoint presentations and public speaking• Experience working in a Business Intelligence environment• Approachable, hard working and pleasant personality

Seconded from Customer Support to provide administrative support to the syllabus Product Managers