Xander Gordon Email & Phone Number

Florida, United States

St Petersburg, Florida, United States

- Engineered cloud-based solutions leveraging AWS services to optimize business operations and reduce manual tasks.- Developed custom Python scripts and automated tools to proactively resolve internal challenges, significantly improving operational efficiency.- Managed app provisioning, device policies, and API integrations to ensure scalable and cost-effective solutions aligned with business needs.- Deployed and managed software provisioning for Windows and iOS devices via Intune… Show more - Engineered cloud-based solutions leveraging AWS services to optimize business operations and reduce manual tasks.- Developed custom Python scripts and automated tools to proactively resolve internal challenges, significantly improving operational efficiency.- Managed app provisioning, device policies, and API integrations to ensure scalable and cost-effective solutions aligned with business needs.- Deployed and managed software provisioning for Windows and iOS devices via Intune, ensuring seamless integration and compliance across the organization.- Implemented serverless architectures and cloud automation strategies to streamline workflows and enhance system performance.- Collaborated with non-technical teams to design and deliver innovative, budget-conscious solutions that addressed complex business requirements.- Led proactive remediation initiatives, minimizing system downtime and ensuring a secure, optimized IT environment.- Created detailed documentation of cloud integrations, device policies, and system processes to promote knowledge sharing and efficiency across teams.- Drove continuous improvement initiatives, adopting emerging technologies to maintain service excellence and operational efficiency. Show less

Proficiently identified, diagnosed, and resolved technical issues onsite through hands-on support and extensive training.Managed an active ticket queue and effectively communicated with internal customers, conducting user interviews to gather information and lead diagnostic procedures.Handled problem recognition, research, isolation, resolution, and follow-up for routine and complex issues with precision and efficiency.Provided demonstrations of hardware and software, installed… Show more Proficiently identified, diagnosed, and resolved technical issues onsite through hands-on support and extensive training.Managed an active ticket queue and effectively communicated with internal customers, conducting user interviews to gather information and lead diagnostic procedures.Handled problem recognition, research, isolation, resolution, and follow-up for routine and complex issues with precision and efficiency.Provided demonstrations of hardware and software, installed equipment to replicate customer problems, conducted product testing, and produced documentation for internal and external use.Configured iOS and Windows devices for employees, ensuring seamless integration and functionality within the network environment.Documented important information related to device configurations, troubleshooting steps, and user interactions for future reference and knowledge sharing.Consulted with customers to recommend solutions and configuration changes, ensuring optimal functionality and satisfaction with hardware and software solutions.Served as a dedicated point of contact for onsite support, ensuring prompt resolution of technical issues and exceptional service delivery.Created Jira automation and canned responses to increase proactivity and efficiency for the Jira Project. Show less

St Petersburg, Florida, United States

- Prioritized and managed the internal customer request queue, ensuring timely and courteous responses.- Developed and implemented efficient project completion methods, leveraging external vendors and suppliers as needed to optimize time and cost.- Evaluated operational procedures to identify opportunities for enhancing IT processes and provided actionable recommendations.- Oversaw the processing of deliveries and packages, maintaining accuracy and timeliness.- Managed the… Show more - Prioritized and managed the internal customer request queue, ensuring timely and courteous responses.- Developed and implemented efficient project completion methods, leveraging external vendors and suppliers as needed to optimize time and cost.- Evaluated operational procedures to identify opportunities for enhancing IT processes and provided actionable recommendations.- Oversaw the processing of deliveries and packages, maintaining accuracy and timeliness.- Managed the configuration, issuance, and shipment of assets for employees, ensuring smooth deployment.- Maintained a perpetual inventory system to efficiently manage supply distribution.- Compiled critical documents accurately and efficiently, meeting established quality standards.- Conducted quality control checks on all IT hardware to ensure optimal functionality.- Provided support for printing and engraving requests, ensuring customer satisfaction.- Undertook additional duties and projects as assigned, showcasing flexibility and adaptability. Show less

- Expertly shared in-depth product knowledge and made personalized recommendations to customers, resulting in an increase in sales- Proactively communicated sales and promotions to customers in a friendly and engaging manner, leading to increased customer loyalty- Conducted informative and interactive consumer workshops, trained attendees on the features and benefits of Samsung devices- Collaborated closely with Best Buy management to identify and implement strategies for increasing… Show more - Expertly shared in-depth product knowledge and made personalized recommendations to customers, resulting in an increase in sales- Proactively communicated sales and promotions to customers in a friendly and engaging manner, leading to increased customer loyalty- Conducted informative and interactive consumer workshops, trained attendees on the features and benefits of Samsung devices- Collaborated closely with Best Buy management to identify and implement strategies for increasing Samsung revenue in store, resulting in a significant increase in sales. Show less

New Port Richey, Florida, United States

- Skilled in ethical hacking, network defense, Linux and Windows forensics, and offensive security, learned through coursework and hands-on training.- Stay up-to-date with the latest cybersecurity trends and technologies, participating in class discussions and extracurricular activities.- Utilize ethical hacking techniques and tools to identify and remediate security vulnerabilities in lab environments.- Conduct forensic investigations on Linux and Windows systems in class… Show more - Skilled in ethical hacking, network defense, Linux and Windows forensics, and offensive security, learned through coursework and hands-on training.- Stay up-to-date with the latest cybersecurity trends and technologies, participating in class discussions and extracurricular activities.- Utilize ethical hacking techniques and tools to identify and remediate security vulnerabilities in lab environments.- Conduct forensic investigations on Linux and Windows systems in class exercises.- Collaborate with fellow cybersecurity students to develop and implement security protocols that prevent security breaches and minimize the impact of incidents.- Possess excellent communication and interpersonal skills, demonstrated through class presentations and discussions. Show less

- Troubleshoot and assist customers with their technical issues.- Sold cellular devices, ran soft credit checks, and signed contracts for our authorized vendors. - Maintained extensive knowledge on different companies’ internal software.- Promote sales by assisting customers and offering suggestions.

- Developed strong skills and gained extensive experience as a freelance software engineer, with a background in Python, Node.js, and front/back-end development, and knowledge of both Windows and Linux systems.- Gained skills and experience through a variety of freelance jobs for clients, which helped in developing a diverse skill set and enhanced problem-solving abilities.- Proactively researched and studied new technologies and trends to maintain a cutting-edge skill set and stay… Show more - Developed strong skills and gained extensive experience as a freelance software engineer, with a background in Python, Node.js, and front/back-end development, and knowledge of both Windows and Linux systems.- Gained skills and experience through a variety of freelance jobs for clients, which helped in developing a diverse skill set and enhanced problem-solving abilities.- Proactively researched and studied new technologies and trends to maintain a cutting-edge skill set and stay ahead of the competition.- Demonstrated excellent analytical and problem-solving skills that were instrumental in developing custom software solutions to meet clients' specific needs. Show less