Xander Gordon Email & Phone Number

Florida, United States

St Petersburg, Florida, United States

- Engineered cloud-based solutions leveraging AWS services to optimize business operations and reduce manual tasks.- Developed custom Python scripts and automated tools to proactively resolve internal challenges, significantly improving operational efficiency.- Managed app provisioning, device policies, and API integrations to ensure scalable and.

Proficiently identified, diagnosed, and resolved technical issues onsite through hands-on support and extensive training.Managed an active ticket queue and effectively communicated with internal customers, conducting user interviews to gather information and lead diagnostic procedures.Handled problem recognition, research, isolation, resolution, and.

St Petersburg, Florida, United States

- Prioritized and managed the internal customer request queue, ensuring timely and courteous responses.- Developed and implemented efficient project completion methods, leveraging external vendors and suppliers as needed to optimize time and cost.- Evaluated operational procedures to identify opportunities for enhancing IT processes and provided actionable.

- Expertly shared in-depth product knowledge and made personalized recommendations to customers, resulting in an increase in sales- Proactively communicated sales and promotions to customers in a friendly and engaging manner, leading to increased customer loyalty- Conducted informative and interactive consumer workshops, trained attendees on the features.

New Port Richey, Florida, United States

- Skilled in ethical hacking, network defense, Linux and Windows forensics, and offensive security, learned through coursework and hands-on training.- Stay up-to-date with the latest cybersecurity trends and technologies, participating in class discussions and extracurricular activities.- Utilize ethical hacking techniques and tools to identify and.

- Troubleshoot and assist customers with their technical issues.- Sold cellular devices, ran soft credit checks, and signed contracts for our authorized vendors. - Maintained extensive knowledge on different companies’ internal software.- Promote sales by assisting customers and offering suggestions.

- Developed strong skills and gained extensive experience as a freelance software engineer, with a background in Python, Node.js, and front/back-end development, and knowledge of both Windows and Linux systems.- Gained skills and experience through a variety of freelance jobs for clients, which helped in developing a diverse skill set and enhanced.