General Manager - Cape Town
Current• Lead a high-performing team, fostering a culture of excellence and collaboration, ensuring seamless operations and exceptional guest experiences. Opened and Launched New 5-Star Villa• Successfully managed the launch project from inception, working closely with architects and builders to ensure timely and high-quality completion.• Develop and implement Standard Operating Procedures (SOPs) to ensure consistent service excellence and operational efficiency.Daily Operations Management• Manage a wide range of operations, including front desk, housekeeping, food and beverage, and guest services.• Ensure smooth coordination between departments to provide a seamless guest experience.• Coordinate and host VIP guests and international celebrities, delivering bespoke experiences to meet and exceed their expectations.Sales, Marketing, and Bookings• Handle all aspects of sales and marketing, including presenting the villa to Destination Management Companies (DMCs) and booking agents.Team Leadership and Staff Management• Hire, train and supervise a team of 5 staff members, fostering a culture of excellence and teamwork.• Conduct regular performance reviews and provide ongoing training to maintain high service standards.Financial Management• Manage general accounting and payroll, ensuring accurate financial reporting and compliance with all financial regulations.• Oversee budget management and cost control, optimizing resources to achieve financial targets.Property Maintenance and Upkeep• Coordinate with maintenance teams to ensure the villa is meticulously maintained, managing all aspects of property upkeep and maintenance to preserve its luxury standards.
