Xander Lee Email & Phone Number

Richardson, Texas

Dallas/Fort Worth Area

Made and advised customers of liability decisions on complex claims such as liability disputes and comparative negligence situations.Communicated with customers via phone, e-mail, and fax to gather all necessary information and keep customer informed on claim status.Obtained and reviewed evidence such as recorded statements, witness statements, police.

Dallas/Fort Worth Area

Coached new associates during transition phase from classroom training to call center.Was directly responsible for coaching and development of four associates during transition phase.Monitored associates calls for quality and customer interaction.Reviewed associates files for quality.Tracked associate performance and met with transition supervisor to.

Dallas/Fort Worth Area

Provided fantastic customer service in a high call volume call center environment.Received customer calls to set up initial loss reports in claim reporting database.Obtained information crucial for investigation.Made and advised customers of liability decisions on simple liability claims.Evaluated facts of loss for potential fraudulent claim.

Dallas/Fort Worth Area

Acted as single point of contact for all technical requests and issues for a group of select clients.Managed and escalated issues to dedicated support team to ensure the resolution of customers’ technical support, service and infrastructure needs.Proactively and reactively interfaced with customers in the management of technical issues as well as.

Dallas/Fort Worth Area

Responsible for monitoring phone queue and ticket queue along with assisting customers by telephone, email, and ticket system.Served as tier 1 incident response, providing first call resolution of all incidents.Responded to and resolved Tier I tickets while maintaining excellent customer service. Fulfilled requests for information, changes to user account.

Arlington, TX

Responsible for training all new area team members.Completion of team member schedules.Monitored staffing levels to ensure weekly budgets goals were met.Ensured that all team members followed park/departmental policies and procedures.Held daily team meetings with area leadership to ensure that the team had all tools necessary to accomplish their daily.