• Participate in daily stand-up meetings and sprint planning sessions as part of an Agile development environment• Perform story ticket testing to ensure software meets specified acceptance criteria• Execute manual regression test cases for mobile applications• Identify, report, and track bugs using JIRA Cloud, working with developers to resolve issues and verify fixes

• Created Power BI dashboard utilizing only timesheet data and DAX formulas to analyze and visualize attrition rates• Improved QA testing productivity by 25% through implementation of custom iOS shortcut and 3rd party keyboard

• Analyzed and transformed large datasets, identifying discrepancies and implementing solutions tostreamline processes resulting in growth over 2 major client accounts• Created comprehensive time reconciliation reports using Power Query to ensure accurate time trackingand reporting for client projects• Downloaded reports and facilitated consultant onboarding processes in Beeline• Conducted manual testing to verify system functionality before production implementation• Created and documented test cases and outcomes in JIRA

Planned and coordinated administrative, facility, and operational activities for the Program in Physical Therapy.• Built and leveraged quality relationships with internal customers and suppliers• Supervised facility/events work-study students responsible for events, practicals, checkouts, and labs• Supported purchasing supervisor with purchasing practices and processes (i.e., quotes, documentation, approvals, requisition forms, purchase orders)• Coordinated office moves• Submitted facility work order tickets through established bid process (ServiceNow system)o Scheduled and coordinated completion of tickets to minimize disruptions for internal customers o Communicated status updates with parties involved• Supported program coordinator with program eventso Managed and maintained registrant list in Excel; gathering data from multiple sources