Xander Van Heeringen Email & Phone Number

Amsterdam, The Netherlands

Managing the value chains of Payment Accounts & Packages, Savings, Insurance, Liquidity Management and enabling Product Management capabilities (Core Banking solutions and digital enterprise capabilities like Product catalogue, Order management/fulfilment, bundle&proposition configurator, Client Eligibility as a service). Scope: Retail Banking, Private.

Amsterdam En Omgeving, Nederland

Managing the value chains of Insurance & Pensions. Scope is Retail Banking and Private Banking. Responsible for Business and IT, P&L, pricing, innovation, product management and (product-)marketing of this product suite. Leading a group of Agile-teams that manages the Insurance & Pension solutions product suite of ABN AMRO Bank. We both 'run' and 'change'.

Amsterdam Area, Netherlands

Customer Experience Manager at Dynamic Credit Mortgages. Responsible for managing the financial advice, customer service and mortgage acceptance of bijBouwe Online and IFA Mortgage propositions and the continuous improvement cycle focusing on first class service delivery. Ensuring compliance and quality control. Initiate and participate in proposition.

Amsterdam

Responsible for the realization of an improved customer experience in the mortgage customer journeys. Customers experience these journeys now as unsatisfactory. The goal is that ABN AMRO improves greatly in NPS, while a culture change ensures that the ABN AMRO organization will actually become customer focused.

Amsterdam Area, Netherlands

The Responsible Mortgage & Consumer Lending Program is an proactive approach to advising mortgage and consumer loans customers through budget coaching (150 dedicated advisors) to prevent payment problems in the near future. The program helps ABN AMRO pursue proactive and strong risk management of its retail portfolios in order to minimise any losses.

Amsterdam Area, Netherlands

Responsible for the financial, commercial and operational results of the product group mortgages. Plays a leading role in many processes of change within the mortgages domain. Member of the management team and managing 8 direct reports.

Responsibilities: Design and realization of marketing plans within the mortgages and consumer finance-domains, including multi-channel distribution (branches, call center, internet and intermediaries), category management and concept development, pricing and discount policy, funnel-management with above-the-line and below-the-line promotions. Initiating.

Responsibilities: Responsible for the internal and external (customer) communication from the program Branch/ATM Integration. Managing the communication team within the program and managing stakeholders of the other programs within the Retail Integration of Fortis and ABN AMRO, maintaining consistency and monitoring the execution.

Head of the department Customer Acquisition and Experience (CAE) at ABN AMRO Consumer Finance (AACF). Member of the management team AACF, hierarchical leading a team of 5 persons. Responsible for the standard and tailor made consumer credit products which are sold under the ABN AMRO brand. CAE develops, optimises and manages marketing strategies and.

Senior Marketing Account manager at AACF, part of the department Channel management. Tasks: linking pin for the Business Unit Netherlands (BU NL) for the marketing and sales activities of consumer credits for the ABN AMRO brand, developing of strategy and policy, managing stakeholders in a complex setting of multiple discipline chains, developing of.

Product manager of Business Unit Volkswagen, marketing department, of Pon’s Automobielhandel. Responsible for: Volkswagen “Bora”, “Passat”, “Phaeton” and “Touareg”. Tasks: linking pin for the factory in Germany and other suppliers, monitoring market-developments, initiating activities based on these analysis, formulating product-plans and marketing-plan.