Alexander Faern Email & Phone Number

San Antonio, Tx, Us

San Antonio, Tx, Us

United States

Guided a team of 24 aspiring analysts from diverse backgrounds through an intensive eight-week CompTIA Security+ training program, ensuring they achieved their certification goals.Coordinated nationwide virtual networking and social events to enhance team cohesion and build professional connections.Promoted team engagement through organized study sessions and collaborative activities, fostering active learning and skill development.

United States

Key responsibilities included: Talent Acquisition: Identifying and attracting high-potential candidates through various sourcing methods, including job boards, social media, and networking events.Candidate Assessment: Conducting initial screenings and interviews to evaluate candidates' skills, experience, and cultural fit.Relationship Building: Establishing and maintaining strong relationships with candidates, providing guidance and support throughout the recruitment process.Employer Branding: Promoting CyberNow Labs' programs and opportunities to prospective candidates, showcasing our commitment to excellence in cybersecurity training.Collaboration: Working closely with training and program managers to understand talent needs and ensure a seamless recruitment process.

San Antonio, Texas, United States

Facilitated a Comprehensive Rollout of VDI: Played a key role in the large-scale deployment and installation of thin clients and associated equipment across a geographically diverse region, maintaining a strict zero-downtime policy to minimize disruption to business operations.Managed Inventory and Logistics Operations: Oversaw the inventory management and depalletization processes for incoming shipments, guaranteeing accurate tracking and organization of equipment to streamline installation workflows and enhance operational efficiency.Conducted Quality Assurance for User Installations: Implemented rigorous quality assurance protocols for each installation, meticulously verifying that all systems were configured correctly and functioning optimally. This promoted a consistent and seamless user experience, contributing to high levels of user satisfaction and operational reliability.Provided Leadership and Training to Junior Technicians: Demonstrated strong leadership by supervising crews of up to 12 technicians, offering guidance and training to junior team members. This mentorship cultivated a collaborative work environment and enhanced the overall skill set of the team, resulting in high-quality installations and support.

Bakersfield, California, United States

IT Infrastructure Management: Successfully managed and optimized various business and individual IT infrastructures, ensuring seamless operations and high availability of services.Customer Satisfaction Excellence: Achieved and maintained a 100% customer satisfaction rate by implementing proactive support strategies and fostering strong client relationships.Service Standards Development: Developed and implemented comprehensive service standards aimed at maximizing profitability through the reduction of rework and enhancing operational efficiency.Comprehensive Client Solutions: Delivered a wide range of IT services, including equipment procurement, installation, and the development of custom scripts tailored to meet specific client requirements and enhance overall functionality.

Bakersfield, California, United States

Comprehensive IT Deployment Support: Played a pivotal role in all phases of a large-scale IT deployment project, which included hardware and software refresh initiatives across a geographically diverse area. Collaborated with cross-functional teams to ensure seamless integration and execution of deployment strategies.Training and Support for Users and Deployment Teams: Developed and delivered tailored training programs for end-users and deployment team members, enhancing their understanding of new systems and technologies. Provided ongoing support to address questions and resolve issues promptly, fostering a knowledgeable and confident user base.Customer-Centric Deployment Experience: Delivered a "high-touch" deployment experience, prioritizing customer service excellence throughout the process. Engaged with users to understand their needs and concerns, ensuring that they felt supported and valued during the transition to new IT systems.Personal Engagement with End-Users: Made direct contact with over 1,000 users to facilitate a smooth deployment experience, aiming for a goal of zero business incidents. Actively listened to user feedback and implemented solutions to mitigate potential issues, resulting in enhanced user satisfaction and minimal disruption to business operations.This role not only honed my technical skills but also strengthened my ability to communicate effectively and build relationships with diverse stakeholders, ensuring successful project outcomes.