Xander Jake Mikuda Vest Email & Phone Number

Dublin, County Dublin, Ireland

• Lead a Global Customer Success Team: Manage a team of Customer Success Specialists and Senior Specialists across Ireland, New York, and Chicago, delivering personalized support to a diverse customer base, including.
• Foster Career Growth with a High-Promotion Culture: Mentor a talented team, focusing on career progression. With a strong promotion track record, I emphasize a culture of growth, accountability, and excellence.
• Streamline Performance Reviews: Oversee the annual review process for over 200 agents across multiple time zones, achieving a 30% reduction in processing time through refined metrics and efficient tracking systems.
• Leverage Data-Driven Strategies: Use spreadsheet software and analytics tools to set performance benchmarks, empowering the team to consistently achieve customer satisfaction and efficiency goals.
• Strategic Recruitment for Customer Success Roles: Play an active role in hiring Advisors, Associates, Specialists, and Team Leads, conducting thorough interviews to ensure a cultural and skill fit aligned with team.
• Boost Team Engagement with Recognition Programs: Champion employee recognition initiatives that enhance morale and support a positive work environment, resulting in improved retention and job satisfaction.

Dublin, County Dublin, Ireland

• Lead and coach a subset of the Customer Support team to help customers (and potential customers) have a great experience with Squarespace.
• Responsible for the daily activities of the team, including email, live chat and other supporting functions (quality, training, escalations, etc.).
• Support long-term career development of team members.
• Develop a highly rewarding, high performing team culture.
• Stay current on Squarespace product developments to be able to coach your team on how to correctly answer inquiries.
• Influence the broader strategy for the department involving cross-functional collaboration.

Dublin, County Dublin, Ireland

• Pilot new product, policy and process releases
• Provide feedback on new releases
• Attend team meetings to present content on new releases
• Assist with email and chat queues
• Partner with other departments on communications
• Beta testing new products

County Dublin, Ireland

• Work on additional projects
• Providing quality support to customers via email and live chat (ZenDesk)
• Meet and exceed targets in daily metrics across multiple KPI's
• Adhering to high level focus on quality performance
• Strong understanding of e-commerce environment and related user issues
• Troubleshoot customers through website setup, identifying system and site-specific website issues

County Dublin, Ireland

• Educate customers in a clear and directed way around the platform
• Uphold an engaging tone throughout the presentation
• Manage time to touch on all subjects while keeping a natural flow
• Work closely with the host to answer questions

Dublin, Leinster, Ireland

• Be at the forefront of customer engagement amongst social media channels
• Collaborating with teams to bring visibility of traction gaining impacts
• Supporting others with best practices on public replies
• Fulfilling all responsibilities of Customer Operation Advisor’s role

Dublin, Leinster, Ireland

• Work on additional projects
• Providing quality support to customers via email and live chat (ZenDesk)
• Meet and exceed targets in daily metrics across multiple KPI's
• Adhering to high level focus on quality performance
• Strong understanding of e-commerce environment and related user issues
• Troubleshoot customers through website setup, identifying system and site-specific website issues

Dublin, Ireland

Portfolio: https://xanderjake.com

Dublin, Ireland

• Backup manager when the managers are out of office
• Doing evaluations of the advisors
• Coaching the advisors to help them improve their skills and develop themselves
• Delivering team meetings
• Analysis of KPIs and creation of reports for the line of business

Ireland

• Solving difficult issues
• Fixing the relationship between the customer and the product
• Dealing with difficult situations
• Providing outstanding customer satisfaction levels
• Managing your own time
• Providing a high level of discipline (work from home)

Ireland

• Supporting products and services
• Being the friendly voice of Apple
• Providing world class customer service
• Troubleshooting technical and non-technical issues
• Understanding the customer’s needs and providing the resolution depending on the customer’s communication style

Ireland

• Ensure proper stock rotation for consumable items
• Drive sales and ensure all promotions are displayed properly and on time
• Ensure all standards are at a high level at all times
• Manage cash office and be key holder (initiative)
• Actively participate in all store management meetings - contribute to ways to improve sales, ways of working, etc.
• Daily stocktake for select items and bays

Ireland

• Ensure proper stock rotation for consumable items
• Drive sales and ensure all promotions are displayed properly and on time
• Ensure all standards are at a high level at all times
• Manage cash office and be key holder (initiative)
• Actively participate in all store management meetings - contribute to ways to improve sales, ways of working, etc.
• Daily stocktake for select items and bays

London, United Kingdom

• Cash handling, till management, till closing and occasional money mapping
• Ensuring customer level satisfaction
• Workspace organizing
• Sales, customer service and In-store on-line sales
• Problem solving and stock (faulty items, hangers, perfumery) control
• Knowledge of product

Latvia

• Store level bookkeeping and data verification,
• Adequacy of goods control,
• Problem solving,
• Training of personnel,
• Sales

Riga, Latvia

• Work on cruise ships (Showmakers), abroad in night clubs with shows (DA Agency) and live performances with a band (Producents.lv)
• Event hosting,
• Singing,
• Dancing,
• Close co-operation with the office about the development of the company,
• Marketing

Riga, Latvia

• Documentation management of the entertainment staff,
• Creation of programs for children,
• Passenger entertainment while making sure their cruise is their best experience between rival companies

• Store level bookkeeping and data verification,
• Employee motivation and management,
• Adequacy of goods control,
• Problem solving,
• Training of personnel,
• Knowledge and expertise of mobile phones, computer equipment, photography and operator services,

Riga, Latvia

• Knowledge and expertise of mobile phones, computer equipment, photography and operator services,
• Contract formation,
• Warehouse management,
• Adequacy of goods control in all retail stores

Cipd Diploma In Human Resource Management (People Management), Human Resource Management, Pass

Level 5 UK equivalent to Level 7 Irish national framework

Bachelor Of Business Administration (B.B.A.), Business Administration And Management, General

Professional Bachelor’S Degree In Translation And Interpreting, Foreign Languages And Literatures, General

Bachelor'S Degree, Foreign Languages And Literatures, General

High School, High School/Secondary Diploma Programs