Connecting EV owners with quality service providers and helping legacy independent shops transition to the EV economy.

Led GTM for commercial and consumer sales operationsKey Stakeholder for digital purchase flow for consumer and commercial vehicle sales Managed global team of 50 compliance and sales operations personnel supporting consumer and commercial vehicle sales transactions

Created a product roadmap in coordination with software, hardware, engineering, and flight test teams. Directed flight test operations in support of hardware and software release milestones. Designed marine-based flight test operation to test aircraft in a safe and controlled environment.Liaised with General counsel and legal team to ensure regulatory compliance

Oversaw all aspects of Used Vehicle delivery in North AmericaPartnered with Tesla logistics team to transition away from third party carriers to improve efficiency, visibility and cost for used vehicle movement for retail and wholesale products

Used Vehicle Delivery Lead - Europe: Worked with remarketing team in Amsterdam and field managers from Remarketing and delivery to improve used vehicle delivery velocity in all European Markets

European Market Model 3 product launchIdentified operational challenges and drove rapid change (regulatory compliance, logistics delays, data errors and reconciliation)Data analysis and reporting for western EuropeLogistics analysis and support - internal liaison to third party logistics company (French speaking)Vertically integrated customs documentation and Swiss import inspection process across multiple locations

Managed 7 locations with 16 managers and organization of 200 employeesInterfaced with CEO and North America VP to highlight challenges, drive company wide operational improvementsOversaw record delivery growth, completing over 8,500 deliveries in Q4 2019 Scaled all aspects of delivery operations: logistics, real estate, staffing, third party vendors in limited time to prepare for end of year volume

Managed acquisition and liquidation of all Tesla and non Tesla branded vehicles in Northeast market through wholesale and retail channels Managed team of wholesale appraisers/liquidators, retail salespeople, and quality assurance specialists Lead North America used car delivery effort reporting to global directorExpanded used Tesla refurbishment operations from one to seven service locations in onboarding each center with process and quality standardsDeveloped and maintained relationships with six auction houses in the Northeast for Tesla and non Tesla liquidation

Managed a team of 5 in DC area in two locations and co-managed team of 24 in the Southeast in ten locationsTrained and managed delivery team members to assist customers with all aspects of delivery: registration, finance, home charging, logisticsReported weekly to NA director of delivery and created team specific salesforce reports and dashboardsDrove compliance with MD, DC, VA state agencies to obtain and renew dealership and sales licensesContributed to operational improvements regarding transit time estimates and automated customer facing communication

Delivered first generation Model S to early adopter customers and reservation holdersAchieved highest customer satisfaction scores in North AmericaWorked closely with service teams to rectify early product issues prior to delivery and communicate quality issues to the factory

Managed Catto Fellowship Initiative under executive director, drafted & published press releases announcing policy publicationsWrote daily briefs for senior staff attending the 2009 United Nations Climate Change Conference in Copenhagen