Xanea Dukes Email & Phone Number

Hattiesburg, Mississippi, United States

Hattiesburg, Mississippi, United States

Remote

• Helped determine eligibility for Medicare, find a plan that meets their needs, and aid them with the enrollment process.• Utilized standard technology such as telephone, e-mail, and web browsers to perform job duties.• Provided knowledgeable responses to telephone inquiries in a courteous and professional manner, utilizing pre-scripted responses which they must read verbatim to provide basic general and claims-specific information.• Follow established and documented policies and standard operating procedures such as filling out timesheets, adhering to privacy rules, and responding to numerous phone inquiries.• Assisted caller with filling out an online application and submitting it electronically to plan provider for processing.

Hattiesburg, Mississippi, United States

Excelled at conflict resolution, problem-solving customer complaints, fixed order problems and errors, and provided detailed product information.• Listened and resolved customer complaints and unresolved issues.• Took orders, processed returns, handled cash payouts and payments, and drop cash tills.• Trained and coached employees to use SMART.