Xanthe Steer Email & Phone Number

Leeds, England, United Kingdom

Catalogue Management working with ServiceNow

Leeds, England, United Kingdom

IT Service Desk AnalystCoaching colleagues and providing analytical support to users and management.Secondment in Service Transformation Labs from February 2023. ServiceNow, ProjectManagement, agile methodologies.

Wolverhampton, United Kingdom

Achievements and responsibilities: • Investigating and resolving complaints, attending Phone a Friend colleague assistance line and Customer line• Liaising with High Profile Customers, Stakeholders and Legal Department• Executed transactions to customers and mortgage accounts• Perform complex mortgage account calculations and reconstructions• Subject matter expert on Project Carolina, Bankruptcy, LPA and Collections• Provide ongoing technical / skills… Show more Achievements and responsibilities: • Investigating and resolving complaints, attending Phone a Friend colleague assistance line and Customer line• Liaising with High Profile Customers, Stakeholders and Legal Department• Executed transactions to customers and mortgage accounts• Perform complex mortgage account calculations and reconstructions• Subject matter expert on Project Carolina, Bankruptcy, LPA and Collections• Provide ongoing technical / skills support/coaching to colleagues Show less

Wolverhampton, United Kingdom

Achievements and responsibilities: • Support, motivate and develop colleagues cia Onsite coaching and training in Manual Rectifications• Design development solutions• Deliver training and support Central Training deliveries in various sites• Provide ongoing support to colleagues as subject matter expert• Promotion of development solutions• Facilitation of training i.e booking rooms, facilities and travel arrangements• Flexibility and adaptability to deliver… Show more Achievements and responsibilities: • Support, motivate and develop colleagues cia Onsite coaching and training in Manual Rectifications• Design development solutions• Deliver training and support Central Training deliveries in various sites• Provide ongoing support to colleagues as subject matter expert• Promotion of development solutions• Facilitation of training i.e booking rooms, facilities and travel arrangements• Flexibility and adaptability to deliver solutions in a fast paced changing environment• Liaison with Stakeholders and management to help drive performance and learning that is customer centric and engaging Show less

Wolverhampton, United Kingdom

Achievements and responsibilities: • Investigating and resolving complaints, attending Phone a Friend colleague assistance line and Customer line• Liaising with High Profile Customers, Stakeholders and Legal Department• Executed transactions to customers and mortgage accounts• Perform complex mortgage account calculations and reconstructions• Subject matter expert on Project Carolina, Bankruptcy, LPA and Collections• Provide ongoing technical / skills… Show more Achievements and responsibilities: • Investigating and resolving complaints, attending Phone a Friend colleague assistance line and Customer line• Liaising with High Profile Customers, Stakeholders and Legal Department• Executed transactions to customers and mortgage accounts• Perform complex mortgage account calculations and reconstructions• Subject matter expert on Project Carolina, Bankruptcy, LPA and Collections• Provide ongoing technical / skills support/coaching to colleagues Show less

Wolverhampton, United Kingdom

Achievements and responsibilities: • Processing of Buy To Let mortgage applications via post items and emails to the mailboxes• Liaising with broker, solicitors and conveyancers via telephone and in writing• Colleague complaint champion, offered support to colleagues on how to deal with complaints

Wolverhampton, United Kingdom

Achievements and responsibilities: • Coaching and support to colleagues on new banking system Unisys Financial Services, AWD and MI12R processing

Wolverhampton, United Kingdom

Achievements and responsibilities: • Mortgage Servicing – processing and keying Part Repayments to mortgage accounts

Wolverhampton, United Kingdom

Achievements and responsibilities: • Collections and Recoveries - Law and Property Act team • Processing Invoices• Managing and processing work queues across all brands• Recording customers Income and Expenditure details• Appointing LPA Receivers on Buy To Let properties• Liaising with Customers, Conveyancers, Solicitors and LPA Receivers

Wolverhampton, United Kingdom

Achievements and responsibilities: • Mortgage Servicing – processing and keying Part Repayments to mortgage accounts