Xanthe Bible Email & Phone Number

Jacksonville, Nc, Us

Sitka Inc. has merged with AristaMD• Led and managed a remote team of operations/IT specialists, ensuring efficient eConsult routing, timely resolution of helpdesk tickets, and adherence to quality standards • Ensure the seamless implementation of tailored programming by thoroughly reviewing eConsults• Collaborated with senior leadership, including the VP of Operations, Chief Medical Officer, and Chief Client Officer, to streamline internal processes and optimize team workflows for a geographically dispersed team• Championed process improvements within the eConsult platform and helpdesk system, working collaboratively with Development and Engineering teams to identify and implement solutions that enhanced user experience and operational efficiency• Facilitated interdepartmental communication by organizing and leading regular meetings between operations, development, engineering, and client success teams to ensure alignment and address cross-functional challenges• Strategic planning to increase client participation and retention• Developed and implemented training programs for new team members to ensure they have the knowledge and skills required to excel in their roles within the remote eConsult environment• Monitored KPIs related to eConsult processing times, helpdesk resolution rates, and customer satisfaction, identifying areas for improvement and implementing corrective actions

Team Lead of Operations

Consult Routing Specialist with Sitka (trustsitka.com), a doctor-to-doctor consultation platform providing rapid access to medical specialists for primary care doctors across the country. Dedicated to empowering PCPs to near immediate feedback, directly from a specialist!- Invited to a Full-Time Position in this role from Independent Contractor through VirtForce- Review the video consult request for accuracy and completeness prior to routing to the specialist- Monitor the consult routing dashboard and email notifications for new referrals- Route complete video consult to the appropriate specialist based on scheduling and primary/secondary status- Review email notifications for updated information that requires action by the Consult Routing Specialist- Identify issues within a video consult request that require additional information and submit support tickets to obtain needed information- Track complete and in-process video consults per current policy and procedure- Complete video tracker and complete video summaries per current policy and procedure- Track physician trends to identify gaps and opportunities for improvement- Respond to support desk tickets and customer chat requests- Run reports to further assess and promote Consult Request engagement or opportunities

- Contract through VirtForce for Sitka as a Consult Routing Specialist

Virtual

• Executed all legal paperwork with lawyers and state of Massachusetts to gain non-profit 501(c)3 Status • Developed and implemented a comprehensive communication strategy to build brand awareness, cultivate public support, and attract donors. This included social media campaigns, website and social media content creation• Lead and executed public relations efforts with community outreach events with various businesses to include Boston Children’s Hospital while speaking on • Panel guest speaker• Maintain Social Media and growing personal relationships with a variety of clientele• Content planning, creation, tracking metrics• Led the creation of engaging marketing materials including brochures, flyers, website resource toolkits, graphics for the site and social media to effectively communicate the non-profit's mission, impact target audiences, and create meaningful discussions• Managed social media presence• Cultivated strong community partnerships

New Bern, North Carolina

• Responsible for gaining clientele in the Social, Military, Education, Religious, and/or Fraternal groups• One on one planning with various coordinators in all personality ranges• Met monthly monetary goals for room nights, catering budgets, and event space

Gainesville, Florida

Assist the Division Chief and Division Administrator in developing and promoting the Division of Nephrology, Hypertension and Renal Transplantation. Duly Coordinate the Fellowship Program which includes process improvement while managing 8 fellows. • Planning start to finish interviews for all Staff, Fellows, and Faculty (Visiting and Recruits) • Consult Line Specialist (phone calls from all units and hierarchy of the hospital regarding consultation of our physicians: includes knowledge of medical terminology and adding notes to patient charts in EPIC) • Train and maintain quality of work for new office employees • Create and Process Travel, Expense Reporting, and Volunteer Processing • Planned and executed a new consult system for the Division including the new technology rollout• Assist over 10 physicians with administrative tasks, travel plans, and meeting planning• Responsible for a combination of methodologies • Maintain a high level of physician and patient satisfaction• Learned and kept up with several different computer systems, programs and technologies• Trainer of required Blood Borne Pathogens annual certification for the entire Division

Gainesville, Florida

Department of Urology• Promoted to Residency Coordinator• Full time assistant to 4 physicians at a time • Part time assistant to 11 not in house physicians• Onboard and train all volunteer and student employees

Gainesville, Florida Area

Trauma Services Department• In charge of running and overseeing a variety of educational classes • Coordinate the classes and talk with physicians and nurses all over the country

Gainesville, Florida

• Checked-in patients• Kept patient confidentiality at all times• Intermediate of medical terminology• Handle high pressure and fast paced work environment• Medical Coding/Billing into Hospital EMR upon patient transfer or check-out• Patient chart organization

• Promoted and enforced state laws and regulations with regard to the pest control industry• Operated annual budget including all income and expenses as well as accounts receivable/payable, monthly billing and collections• Managed and supervised all employees and business operations• Delegated work as phone requests came in• Created paychecks and distributed

Bachelor Of Applied Science - Basc, Health Services Administration

Associate'S Degree, Health Services Administration

Certificate In Medical Billing/Coding, Medical Insurance Coding Specialist/Coder