Xanthia Pappas Email & Phone Number

Brisbane, Queensland, Australia

•Creating engaging content for advertisements, website, text posts, video and images• Measuring and reporting on marketing and social media campaigns• Staying up to date with latest trends and best practice technologies• Promoting products and services• Interacting with customers and answering enquiries• Building and maintaining strategic relationships• Analysing consumer behaviour and adjusting campaigns accordingly.

Springfield Central, Queensland, Australia

•Managing front of house team onboarding and training of in customer service protocols. •Motivating and mentoring team to ensure high levels of customer service satisfaction• Completing store administration and ensuring compliance with policies and procedures• Maintaining outstanding food and store standards, overseeing preparation and monitoring food safety• Maintained compliance with business policies and procedures for food safety, sanitation and quality• Reporting on buying trends, customer needs and profits• Managing all issues that arise from customers (complaints, grievances etc).• Defining important KPIs and tracking objectives• Engaged in the Social Media and Marketing Manager duties to relieve colleague when on leave/rdo• Promoting products and services as required• Assisted in coordinating and promoting business events• Managing stock take and ordering of all non-perishable items• Providing feedback on business growth and ideas.

• Developing store strategies to expand store traffic and optimise profitability• Meeting sales goals by identifying team training needs, providing feedback and working with Individual to improve their skill level• Ensuring a high level of customer satisfaction through exceptional customer service and experience• Completing store administration and ensuring compliance with policies and procedures• Maintaining outstanding store condition and visual merchandising standards• Reporting on buying trends, customer needs and profits• Proposing innovative ideas to increase market share• Conducting personnel performance appraisals to assess training needs• Managing all issues that arise from staff or customers (complaints, grievances etc).

Surfers Paradise, Queensland, Australia

• Undertaking Area Manager relief duties while colleague took leave• Developing store strategies to raise expand store traffic and optimise profitability• Meeting sales goals by training, motivating, mentoring and providing feedback• Ensuring high level customer satisfaction through excellent service• Meeting sales goals by training, motivating, mentoring and providing feedback to sales staff• Ensuring high levels of customers satisfaction through excellent service• Completing store administration and ensuring compliance with policies and procedures• Maintaining outstanding store condition and visual merchandising standards• Reporting on buying trends, customer needs and profits• Proposing innovative ideas to increase market share• Conducting personnel performance appraisals to assess training needs• Managing all issues that arise from staff or customers (complaints, grievances etc).