Blaine King Email & Phone Number

Memphis, Tn, Us

Collierville, Tn, Us

Spending time on the Gulf Coast with appointments with City Officials regarding Security Planning.

Managed network implementations and vendor services to retail stores in NLR, AR. Devised and deployed technology planning guidance to establish standards across store systems. Evaluated back office security risks (hardened) and initiated improvements for all locations. Complete management and support of Back Office Sytems.Developed one dashboard to maintain all store networks, POS, and devices. Achieved service savings of +100% by completing POC for cell-based internet access to retail stores. Trained staff on use of technical infrastrucures: WAN provider Dashboards, POS, PCI, Routers, Management of LAN, Wifi devices in addition to providing troubleshooting approaches for managers at individual stores. PCI-DSS compliance audits performed.Deployed and managing a content monitoring and management system for all stores while creating documentation to provide support and contact information for all vendors. Acheved a 45+% reduction in network utilization by eliminating unauthorized use by employees (social media, gaming, etc.). Employees can no longer "play" on ASI networks.

Engaged as a project manager to coordinate PCI-DSS 4.0 global implementation. Monitored and tracked vulnerabilities working with Attack Surface Management Teams implementing PCI-DSS 4.0 and associated remediation reporting. Assisted in creation of PCI compensating controls guidance, PCI Reassignment of Vulnerabilities and assorted process flow maps. Conducted daily global meetings and reporting with remediation status published to teams and leadership.Team member of Enterprise Security Assurance, CONDOR FIRST project: Application security review and document compilation with respect to sensitive application data (e.g. SOX, PII, PHI, HIPAA, HITECH, etc.) exposure potentials. Activities include research, verification and analytics for addresses not identified (unknown owners). Frequent meetings with teams to resolve issues. Very Successful Projects!

Accomplishments: • Recovered $10M+ in underutilized computing resources for FedEx Infrastructure Capacity Planning prior to DC moves. • Recognized with Bravo Zulu Award from FedEx Vendor/Workforce Management & Quality Assurance for delivering “above and beyond” outstanding support of MS10 implementation in customer service operations (CSO). • FedEx Test Program Compliance Process created was adopted by FAA as a Certification Standard – SenseAware.com.Contract: 06/2021-07/2022. Role in Infrastructure capacity planning on the RightSize, Reclaim & Recycle Team managing reclaim of underutilized computing assets to recycle to need (ITAM). reducing yearly Data Center spend while providing resource planning for migrations to collocated data centers (clouds). Ran the department "solo" for approximately 8 months.On demand analytics and reporting for resource utilization provided to enterprise application owners, teams & leadership for vCPU, VM Memory utilization. Managed, tracked and reported reclaim activities. Conducted meetings with application owners in US, EU and LAC to review computing environments.Recovered >10M in corporate assets: 38M upon starting contract in August 2021 with May 2022 savings increase to >61M (contract end June 2022). Very successful engagement!

Engaged with Contact Center Network Support (CCNS) global call center enhancement projects in customer service operations. Primary mission was to manage implementation of a Virtual Queue feature (customer call back) to facilitate peak season communications.Concurrently involved with creation and implementation of TechConnect Lab to provide a Quality Platform for 1800GoFedEx pre-production end to end testing (UAT).

Assigned to Digital Access Marketing, Online Visibility e-Claims project. Duties included providing support to supply chain and packaging initiatives. Routine tasks required monitoring and troubleshooting defect issues (e-Claims Batch submission). Accident prevented completion of contract.

Responsible for requirements, testing and systems support services to FedEx remote customer service operations. Project Lead for Citrix Source deployment, Cisco VoIP rollout and replacement of Symantec SPA with Windows firewall. Managed Help Desk escalations (Level III).Created unique processes supporting system integration of all applications and interconnectivityOptimized (multi-vendor supplied computers) standard images (Windows/Ghost/HP) for planned remote hardware refresh and Windows V7 deployment. Member of technical support team automating changes and platform updates with minimum impacts to live production system.Created Windows v7 ghost master images for rollout to corporate users to standardize workstation platforms and relieve support burdens associated with factory-configured systems (OEM).Optimized Windows XPsp3 images for performance and reliability to support existing installations. Updated Windows firewall standard and eliminated poorly performing authentication servers resulting in quicker login times, application access, and connection reliability for 900+ remote call centers. Received a “Bravo Zulu” award in recognition of “Above and Beyond” Outstanding support of MS10 implementation in customer service operations (CSO).

(19 months in 2 contracts engaged in SenseAware Project)Brought onboard under a Professional Services Agreement (PSA) to assist with global certification of FAA-FedEx Test Program products consisting of SenseAware SA1000, SAPT200, and SA1500/2000 device technologies for compliance with FCC and FAA regulatory agencies and international equivalents. Liaison between Innovation and Aircraft Engineering/Operations (AOD). Drafted and tested flight approval process for sensor based package tracking devices. Created processes to induct 3rd party technologies and products into the SenseAware system, including strategy, test plan design, vendor communications, and testing coordination. Generated flight and communications regulatory documentation for CA, AU, and UK. Established Declaration of Conformity (DOC) process and documents to acquire approval from U.S. and international regulatory bodies. Designed flight approval process for transmitting sensor package tracking devices (TPED/PED) for on boarding 3rd party devices (resulting in an automated approval process).

Responsible for conducting and managing device testing aboard aircraft and documentation of EMC, IPL test reports produced by vendors for the seven fleet aircraft types used by FedEx. Created and assembled final multi-vendor EMC & IPL test reports for submission to FAA. Responsible for FMS/SA1000 product temperature characterization and construction of thermal R&D lab using environmental chamber, data logging instruments, computer integration, and dashboard. Held SIDA security clearance issued by TSA administered by FedEx Aviation Security for DHS and FBI background checks. Attained a “Memo of Concurrence” from FAA approving SA devices to operate on fleet aircraft. Received approval from FAA allowing for future transmitting sensor based tracking technologies aboard fleet aircraft using processes created; exceptions only for FAA review. Created documentation and process templates for approving future transmitting, sensor based package-tracking technologies. Documentation created included Web Based Adobe CD ROMS viewable by any web browser as well as printed and bound documentation on each fleet aircraft type.Identified thermally active circuits and mode affecting short battery life, resulting in new programming to extend life of device. Researched and contributed to marketing in locating competitive advantage data, including Pharma, and cold chain management.

Washington, Dc, Us

Engaged with US Census Bureau, PES as a field supervisor (CFS) servicing IHUFU and PFU surveys managing field teams (enumerators) troubleshooting cases. Additionally provided training and technical support for field operations to include direction and use of computer and applications. Tasks include assignment, tracking, review and submission of individual cases.

Collaborated on a "patient outcomes" (measurement) initiative built on Microsoft cloud services. Contacted by royal family in Dubai (UAE) to provide approach and strategy to migrate local DC’s to cloud based operations. Use of IBM Relational Unified Process (RUP) to identify and assess risk. . Assisted with several projects involving VA care and housing. Brief introduction to SONIA, Infobus and SenseMaker GUI technologies.

Brookfield, Wi, Us

Engaged with WMS IT Development teams with on-going project enhancements, dashboard creation, updates, and planning while managing approximately thirty development projects in flight and IT Project Portfolio. Dashboards created using JIRA (JSQL) to manage developers depicting project and assignment status. Contract cancelled due to Q4 budget constraints, PM workload distributed over existing staff...

Us

Completed cloud based global collaboration platform for master scheduling and work stream updates supporting European Data Center Transition project (company assuming responsibility for EU vendor supplied services >15 years) . Trained and engaged teams to utilize SmartSheet.

Atlanta, Georgia, Us

Accomplishments: • Reduction in excess of $1M in digital yearly spends with elimination of redundant SaaS Platform (ServiceMaster FSG).(Contract Extension) Managed projects in Digital Marketing portfolio - Digital Lead Generation, Social Media, SEO – Micro Sites, MUID) while creating diagrams, illustrations and training documents. Assisted in deploying Cloud SaaS and PaaS applications and enhancements (Hybrid Cloud environments). Presented Digital Lead Routing (DLR) initiative to national Business Directors in multiple AOS training sessions and 2015 “Back to the Future” Train The Trainer event at Fogelman Center. Responsibilities included producing job aids and documentation for FAST team and franchisees, as well as providing support to franchisees. Executed DLR SE patch implementation and prepared knowledge transfer for SEO-MS/MUID projects for operations deployment. Worked with vendors to produce accurate reporting. Participated in creation of IOT application testing processes (FranConnect, Next Gear cloud vendors).

Atlanta, Georgia, Us

Assigned to Innovation and Project Management Office of ServiceMaster’s Franchise Services Group responsible for designing, monitoring and managing Innovation projects from Ideation to Market roll-out. Primary responsibility for strategy and creation of Go to Market Planning processes. Role required cross functional leadership exercising a high degree of project management including the formulation of plans, objectives, resource requirements, and budgets. Created project document repositories (SharePoint) to support team collaboration while participating in Change Management for Respond 365 franchisee cloud platform. Trained on Next Gear implementations (Hybrid Cloud). Participated in UAT in all projects. Weekly analytics provided to leadership for viewing cloud based CRM effectivity.

Accomplishments: • Assisted with the sale of Cotton.com (previously owned for 16+ years) including all applicable technology transfers. Recognized as the 13th largest domain sale of 2012 according to DnJournal.comRetained as a Technical Advisor to Alpha Subway, Inc. managing network implementation and vendor services to retail stores in NLR, AR. Creation & execution of technology planning to produce standards for all store systems. Review and improvement of back office back office security exposure to risk to include anti-virus apps, firewall and hardened router configurations. One dashboard created to maintain all 12 stores network, POS & devices. Completed a successful POC for cell based internet access to retail stores with service savings approaching more than 100%. Carriers are over selling causing unnecessary telecom bundles increasing operating cost. Update: Cellular Internet (vs land line) connection is stable with no interruptions! Vendor reviewing data caps for business offerings.Evaluated and tested Windows desktop configurations to create a performance-optimized, security-hardened standard image for customer implementations. Created a system optimization approach and method for Windows desktop and server platforms.

Memphis, Tn, Us

Employee: Protech Systems Group, Inc. (http://www.psgi.net) a technical services company, provided contract opportunities at Smith and Nephew, Inc. and FedEx Services Innovation. Between projects worked with Protech's MTS division on special projects supporting customers. Assisted in creation of academic network consisting of W2K8 servers, business applications, Apple iMac/Mac and XP workstations. Built and successfully tested a W2K3 server fail-over technology platform (DoubleTake) to create online-mirrored clone for a medical facility in Memphis (GI).

Watford, Hertfordshire, Gb

Responsible for providing detailed design of server/network infrastructure, technical support, server/network planning, implementation, and controls within a multi-platform, multi-protocol computing environment with focus on the global data centers. Assisted with project change management for GIS/SOS (Global Information Systems/Server Operations Services) departments implementing company vision and strategy. Created process flow charts for S&N global database. Documented legacy systems to provide a blueprint for evolving implementations. Built SAP-Business Objects XIR2, XIR3.1 and Netweaver development and production platforms. Assisted with Remedy helpdesk application documentation. Managed Red Dot (OpenText) project implementation of global web content management system (CMS) creating central point of control of corporate web development and services resulting in lowering global operation costs and manpower requirements. Provided Memphis data center with 24/7/365 hour technical support to include WSUS server patch management. Performed Proof of Concept (POC) builds for EMC RepliStor, EMC DiskXtender, and Parallel’s Virtuozzo. Assisted PMO with North American Server consolidation projects. Provided support for documentation of BioKey SSO (fingerprint biometric solution) security project including environment build and test. Represented GIS/SOS (Memphis) in Andover, MA monitoring and documenting vendor installation of SAP XIR3.1 and Voyager "Cube" application (vendor management). Completed quality build and documentation of FDA regulated application “Complaints” (Pilgrim SmartSolve) compliance application platform utilizing VMware base W2K3 application & MSSQL servers

Accomplishments: • Design and creation of an automated lubrication system for a Bio-Diesel fuel production facility (Hollybrook)Employee: Provided customers with industrial automation sales, design, supply, and support for product lines. Managed sales for western Tennessee territories. Functioned as MIS entity for AFP network, including server, network, workstation, and application support. Established network, website and mail services to support marketing, sales and service. Designed and oversaw installation of Lincoln automated lubrication systems for cottonseed oil (bio-fuel) plant, eliminating the need for manual lubrication of production equipment.

Supplied services for all Hollybrook projects including hardware, software and upgrades. Provided 24/7/365 support services to cotton production and warehousing operations. Implemented fiber connectivity from cotton gin to main office (still in operation to date!).Continuous administration and technical support of Cotton.com servers, consisting of OS, DNS, MAIL, APACHE, and PHP applications. Implemented W2K3 network and broadband connectivity from cotton gin office to remote commodities brokers. Created and inegrated WLAN connecting cotton gin and warehouse servers and workstations establishing a wireless production infrastructure.

Accomplishments: Created internet service provider facility on-site, resulting in web publication of real-time aircraft repair inventory facilitating 24x7 customer sales for Aerocell Structures, FAA MRO (Maintenance Repair and Overhaul Station).Contract to Employee: Brought on as systems consultant and subsequently hired and promoted from manager to director of information services within one month. Responsible for multi site IS infrastructure, including budgets, employee management and systems maintenance. Completed network optimization increasing system speed by more than 50%. Designed and implemented an internet service provider facility on-site resulting in web publication of real-time aircraft inventory facilitating 24x7 customer sales. Re-designed server storage raid arrays increasing reliability and storage access speeds.

1984-1990 (6 years) The Drive Merchant, Inc., 1990 – 2000 (10 years) Automated Concepts, Inc.(Owner) Founded a Novell, Intel, and Pioneer-Standard Value Added Reseller (VAR) business providing computer and network solutions to governments, cotton industry, corporate, and manufacturing businesses. Oversaw all server hardware, network components, and network providers implementations. Launched U.S. Cotton Exchange, Inc. and created the broadband network operations center (BNOC). Recognized by VARBUSINESS magazine (1989) for the creation of successful industrial computer automation. Fulfilled CENCAP (Central Louisiana Capitol Corporation) data center conversion (IBM 3X to AS400). Created network design (multiple LAN) and WAN implementation. Managed all Bank and Finance application integrations including installs, training (where applicable) and UAT. Provided both on-site and remote (to user desktop) support (24X7).

Re-developed and improved design of hand-held portable radiation survey instruments models 250B and 252B.. Responsible for successful technology acquisition & transfer of DEMCO-Secode Electronics (Knoxville, TN) to NSI.Assisted with design of irradiator electronics panel for remote control of beta, gamma & neutron source exposure devices. Developed testing circuits, new PCBA design reducing calibration times & service costs by more than 50 percent. Increased accuracy of hand-held meter products by 100% (+/-20 to +/-10%). Collaborative involvement with nuclear health physics laboratory projects.

New York, Us

Provided manufacturing engineering support to video (VCS)and personal computer production (PCS). Troubleshot vendor and production discrepancies. Project coordinator for ATARI COSMOS holographic game and accessories. Responsible for new product introductions (Atari 815, XL series products, etc). Member of manufacturing review and engineering change boards (MRB/ECB). Performed classical industrial engineering duties such as MTM, work flow measurements, product audits, IMI and worked very closely with procurement and cost accounting.Ultimately assigned to New Site Development Team.

Everett, Wa, Us

Employee: Implemented manufacturing engineering function. New ATE company acquisition (TRENDAR, Mountain View, CA). Responsible for product structuring (BOM) for initial startup of IBM MAPICS manufacturing system application. Member of material review and engineering change boards.Developed high quality PCBA drag soldering system (Zevatron), relieving labor burden cost (>50%) at touch-up and re-work.Troubleshooter for production, purchasing and vendor discrepancies.

Armonk, New York, Ny, Us

Engaged to support test equipment engineering services, (IBM DASD) hard disk & mass storage manufacturing operations and distribution center. Responsible for 24x7x365 support of manufacturing hard disk automated test systems and robotics. Provided technical support and machine level documentation for Merlin - 3330-1, Winchester - 3340, Madrid - 3350 & disk drive production test systems. Participated in a major new product release to manufacturing of the first 8 inch radial file tracking hard-disk subsystem (PICCOLO - 3310). Performed routine services in the test equipment calibration lab.

Attended, Electrical Engineering

Completed - Certificate, Extended Orientation For Engineers

Completed -, Basic Electronics & Electricity Certification