Xaver I. Email & Phone Number

Dallas, TX, US

* Diagnose and Resolve Technical Issues: Utilize advanced troubleshooting techniques to identify and fix hardware and software problems, ensuring minimal downtime.* User Support and Training: Offer hands-on support to users, guiding them through complex technical processes and promoting digital literacy across the organization.* System Maintenance: Perform.

- Conducted thorough review and analysis of 3rd party invoice data to ensure accuracy and adherence to contract terms and pricing agreements.- Identified discrepancies and errors in invoice documentation, effectively resolving billing issues and minimizing financial impact on the company.- Collaborated with vendors and internal stakeholders to address.

Providing solutions to technicians' technical issues by identifying the problem, researching answers and guiding the technician step-by-step through corrective measures for one-call resolution. Recommendations on upgrades to the customer's current home security alarm or highlight advances in home automation Provided labor authorizations to technicians and.

Assisted customers troubleshoot issues with current system. Updated account information to accurately show customer equipment. Provided assistance to new agents through training & informational documents. Created service jobs for issue unable to be corrected with over the phone troubleshooting

• Built web pages using a combination of javascript, css, and html languages to deliver a interactive design.
• Experience working on projects that demanded groups of 3-4 members as well as solo teams.
• Conceptualize Bash and command line scripting.