Information Technology Specialist
- On a daily basis, our team successfully resolved an average of 20 IT support tickets. We utilized tools like Microsoft Teams, Excel, and Copilot to develop a custom ticketing system. This system allowed us to.
- Assisted the admin with managing Active Directory for a network of 700 users by handling account setups, password resets and group policies to ensure efficient access.
- I assisted coworkers with common hardware and software issues remotely, and in person.