2018 - Rail Transport company (35000p) : RSM, responsible for France sites and HQLead a team of service engineers (35p) to deliver customer service in the region. Interface between customer, central teams and on-site teams. Management of backlog, incidents & requests, any escalations, and ensure all customer complaints are resolved as per the timeline2017-2018 - Pharmaceutical company (22000p) : SDM, worked for the TransitionCoordination between Service desk, Infrastructure and Helpdesk teams Launches of Go lives of Helpdesk on sites in France.

Regional IT Leader France: Cisco France and CVTF, (X-NDS France) 1000 people Service delivery of Cisco IT processes, supporting Cisco’s IT services and projects in France. Working closely with Facilities to implement innovative meeting rooms. Integration of xNDS France IT infrastructure & IT team (6p) within Cisco (2012-2014)

NDS has been purchased by Cisco in 2012NDS was a leader of Numeric TV and CAS Software industry Subsidiary of 500p of NDS Group 5000p.IT team management: 11p. composed of 6 System Engineers and 5 Helpdesk Technicians Worldwide IT architecture definition with other IT directors (UK IL INDE USA)Management of NDS France IT infrastructure : 1500 PC (Windows & Linux) , 150 Servers Windows & Linux with VMWare, NetappManagement of NDS China (2005-2006) and of Germany (2008-2012) IT infrastructureCreation and management of IT budgets for France and Germany. (CAPEX & OPEX)Incidents, problems and Change management.SLA , Service Catalog definition and installation.Hardware and software project delivery: Netapp as NAS, Commvault for Backup, VMWare ESX for virtualization, LANDesk for software, patching deployment and inventory, Varonis for monitoring of storage volume and file ownership, Websense for web security, Pointsec for laptop encryption, Connected for laptop backup, Wi-Fi spot deployment with Cisco aeronet, Server monitoring with Nagios. Asset and Inventory application development with LANDesk ALM.

Ilog was a Software company specialized on business rules engines and optimization, acquired by IBM in 2008IT team management: 4 helpdesk Technicians in charge of the Internal Support for Europe.In charge of the communication between IT and R&D departments

E-Business company : Purchase and Sale on Internet: www.priceminister.com (45p)IT team management: 5p. included 4 System Engineers for Unix, Jboss and Oracle Worked with external companies as Emailvision (Email mailing), Jet Multimedia (Hosting)

OpenTV, development of numeric TV software for setup box. Acquired by Nagravision in 2009Europe HQ, Paris, (85 p), offices at London (70 p), Spain, Switzerland, and GermanyIT team management: 5p based at Paris and London.Management of sites totalized 200 PC (Windows 2K), 50 Sun Stations, 12 Servers for 165 peoplesDefinition of the IT strategy with the CIO, and management of IT budgets for Europe Development of IT of Paris, from 19p to a highly available and secure infrastructure for 165p.Participation with Finance department of Implementation of ERP Lawson and of Zadig Vison Development of the asset inventory system with links to our LAWSON ERP.Merge of two different IS/IT teams (UK company Static 2358 acquisition in 2001).

Masterline, Consultant Company, 120 peoples, Boulogne, FRANCE. - SNCF (French Railway), Integration Department: Network Consultant Patrol, Citrix. - Galderma, Dermatology: IS Manager:100PC,5 servers, NOVELL/NT4 Migration - Sécurité Sociale, Public Health Dept: System UNIX Consultant: UNIX teaching. - L’Oreal, System NT Consultant: Backup system installation.

SITE: Technical Documentation Company (Customers like Dassault, Eurocopter, SUN)IT team management: 2 engineers Unix/WindowsManagement of Paris site: 70 SUN Stations and 200 PC, UNIX & NTTechnical assistance to a technical translator team for localization of software like Solaris Development of an L4G (C, Lexx & Yacc) to control the Technical Documentation of Airplanes

During my Military Service Creation of an IT department in a hard environment IT team management: 2pDevelopment of a payroll software (130 Employees), and of a loan management software.

IBM France, Service Finances (3 CDD)Financial Service, Working on the local Payroll in QMF, PLI/DL1 et DB2 et DXT, SQL