Assesses and refines the certificate of insurance (COI) process for the insurance and risk management program including construction, home delivery services and transportation.Oversees administration of TX non-subscription program, including review and revision of the ERISA plan, vendor partner evaluation, annual compliance management, claim review leadership and on-going cost benefit analysis. Leads the overall return to work program (Workers' Compensation) by working cross functionally with HR, Legal, Store/DC operations, TPAs to ensure effective communication and optimal outcomes.Evaluates TPA & MCO performance through monthly/quarterly/annual metrics/review periods. Leads changes within the casualty program to ensure consistent and reliable results.Strategizes with internal/external legal counsel on document collection and validation (Workers' Compensation & General Liability), litigation strategy and venue review.

Q3 IBNR loss rate improvement of 1.50 in Workers' Compensation. (Sept 2021), the lowest rate since it was tracked starting May 2017.Reduced TCOR (total cost of risk) from $2.14M to $1.95M in 12 months by moving a key cost driver to a non-subscription program – workers' compensation (Texas) Evaluated relationship with major medical providers, to yield consistent outcomes within the work comp program. Yields 10% reduction in incurred and paid values to date.Leads monthly call with HR/Benefits/Labor Counsel, on workers' compensation claims with layered issues, e.g., compliance with FMLA, LOA, ADA and other federally mandated arenas to ensure alignment on strategy so that all pertinent needs are met and align with company goals.

Supported over 10,000 employees acting as the Corporate Safety Committee lead for safety improvements as well as a contact and guide for workers' compensation claims management in the United States and Canada. Created internal data analysis from six significant claim performance indicators to improve year over year compliance with internal claims processes and adherence to risk management policies.

Acted as the Risk Management Analyst supporting designated territories within Georgia with workers' compensation claims and general liability claims resolution. Drove positive change with a proven aptitude for identifying comprehensive business approaches to enhance HR, operations, and internal communication. Strong knowledge of HR principles and employee relations skills to support workplace investigations stemming from employee concerns or safety/incidents.

Skilled in the execution of claims investigation, coverage analysis, medical authorization, compensation and benefits administration, utilization review, and invoices. Supported litigation proceedings including trials, hearings, and mediations. Team member of the property claim catastrophe team periodically deployed to manage losses due to natural disasters.

Identified reserves to account for the financial and legal obligations filed from workers’ compensation claims against Walmart stores and distribution centers. Reviewed correspondence and reports to resolve claims with plaintiff attorneys and injured workers.