Manage the reception team, hire and train the staff. Develop the hotel's activity negotiations of corporate contracts and ensure guest satisfaction. In charge of the debtor's files and regularization, responsible of rates and availabilities. Prepare periodic strategic and commercial reports.

In charge of updating transactions and customer databases. Production of pitch, booklets, internal and external presentations. Assisting various team (Valuation, Advisory and Brokerage) in their assignments.

Valet, runner, floor housekeeper, general housekeeper assistant. Cleaning rooms and public areas, turn-down service. In charge of customers requests, settings up for VIP guests. Room checks in respect of Raffles and LQA (Leading Quality Assurance) standards.

Back of house supervisor (kitchens, staff area and staff canteen). Using hygiene standards (HACCP), quality control, cleaning schedule. In charge of organizing and running events. Inventories storage room, control breaks.

Ensured efficient communication between the various outlets of the hotel. Prepared turnover, change and creation of new menu. Confirmation of reservations and organization of events.

Check-in / Check-out, management of the debtor's files and regularization. Organization of meetings and events, control rooms and offices, update linen stock.

Managed customers' requests (transfers, restaurant reservations and activities). In charge of the hotel shuttle services and information to the guests.