Xavier Dyer Email & Phone Number

Philadelphia, Pennsylvania, United States

• Lead a team of game day staff, ensuring optimal staffing levels and efficient operations during live events.• Overseed the training and performance of staff members, providing clear instructions on customer service, safety protocols, and emergency procedures.• Addressed customer inquiries, resolved conflicts, and handled difficult situations to ensure a positive experience for all guests.• Conducted pre-event briefings with staff to communicate key event details, safety information, and customer service expectations.• Implemented crowd control strategies, ensuring a safe and orderly environment for all attendees, especially in high-traffic areas.• Collaborated with other department heads to address logistical challenges, troubleshoot issues, and adjusted during the event as necessary.

Philadelphia, Pennsylvania, United States

• Delivered exceptional service in a high-pressure environment, maintaining a calm and professional demeanor.• Assisted customers with inquiries and concerns, providing accurate information and resolving issues promptly.• Assisted customers with inquiries and concerns, providing accurate information and resolving issues promptly.• Facilitated smooth operations by coordinating with team members and addressing any issues promptly.• Demonstrated strong problem-solving abilities and maintained a positive attitude throughout the event.• Contributed to a welcoming atmosphere, enhancing the overall experience for all participants.

Montgomery County, Pennsylvania, United States

• Led and directed a large team of service technicians across multiple locations, ensuring high customer satisfaction and retention.• Traveled within assigned geographical zone to optimize service delivery and reduce operational costs.• Provided oversight, training, and technical guidance to team members.• Managed hiring, performance coaching, and development of staff.• Implemented solutions for business processes, field issues, and emergencies.• Coordinated with other departments to optimize scheduling and routing of service technicians.• Managed a fleet of vehicles, ensuring optimal use and maintenance scheduling.• Coordinate with drivers and maintenance teams to ensure compliance with safety and regulatory standards.• Maintained service inventory and ensured operational readiness of service loaners/rentals.• Implemented Service & Repair best practices and ensured compliance with company and government regulations.

Montgomery County, Pennsylvania, United States

• Tested, diagnosed, and serviced both client-owned and rental equipment.• Assembled equipment following company standards of quality and productivity.• Delivered and picked up equipment, ensuring complete and accurate documentation.• Trained customers and caregivers on equipment use, care, and safety.• Trained new technicians on departmental and company policies and procedures.

Philadelphia, Pennsylvania, United States

• Conducted performance evaluations and ensured compliance with laws and regulations.• Provided daily reports on operations activities.• Monitored and resolved customer complaints and disputes.• Supervised and trained employees on job duties, safety, and company policies.• Ensures that the operation meets proper safety standards (OSHA), including use of proper identification tags, accountability for package contents, reliability and security of transactions.• Coordinated with dispatchers to access vehicles, assist drivers, or substitute drivers in their area, as needed.• Monitored and assessed all timecard entries and processes payroll entries.

Philadelphia, Pennsylvania, United States

• Managed planning, design, and infrastructure of DME program.• Developed organizational structure to meet state and company requirements.• Managed project costs and evaluated DME for safe operation.• Conducted assessments and managed equipment distribution

Philadelphia, Pennsylvania, United States

• Oversee the daily operations of a fleet of vehicles, including scheduling maintenance, managing repairs, and coordinating logistics.• Ensure compliance with all local, state, and federal regulations regarding vehicle maintenance and safety.• Coordinated with drivers and maintenance teams to address vehicle issues and minimize downtime.• Provided customer service and support for drivers, addressing concerns and resolving issues promptly.• Facilitated hiring and professional development through training and personnel evaluations.