Xavier Dyer Email & Phone Number

Philadelphia, Pennsylvania, United States

• Lead a team of game day staff, ensuring optimal staffing levels and efficient operations during live events.
• Overseed the training and performance of staff members, providing clear instructions on customer service, safety protocols, and emergency procedures.
• Addressed customer inquiries, resolved conflicts, and handled difficult situations to ensure a positive experience for all guests.
• Conducted pre-event briefings with staff to communicate key event details, safety information, and customer service expectations.
• Implemented crowd control strategies, ensuring a safe and orderly environment for all attendees, especially in high-traffic areas.
• Collaborated with other department heads to address logistical challenges, troubleshoot issues, and adjusted during the event as necessary.

Philadelphia, Pennsylvania, United States

• Delivered exceptional service in a high-pressure environment, maintaining a calm and professional demeanor.
• Assisted customers with inquiries and concerns, providing accurate information and resolving issues promptly.
• Facilitated smooth operations by coordinating with team members and addressing any issues promptly.
• Demonstrated strong problem-solving abilities and maintained a positive attitude throughout the event.
• Contributed to a welcoming atmosphere, enhancing the overall experience for all participants.

Montgomery County, Pennsylvania, United States

• Led and directed a large team of service technicians across multiple locations, ensuring high customer satisfaction and retention.
• Traveled within assigned geographical zone to optimize service delivery and reduce operational costs.
• Provided oversight, training, and technical guidance to team members.
• Managed hiring, performance coaching, and development of staff.
• Implemented solutions for business processes, field issues, and emergencies.
• Coordinated with other departments to optimize scheduling and routing of service technicians.

Montgomery County, Pennsylvania, United States

• Tested, diagnosed, and serviced both client-owned and rental equipment.
• Assembled equipment following company standards of quality and productivity.
• Delivered and picked up equipment, ensuring complete and accurate documentation.
• Trained customers and caregivers on equipment use, care, and safety.
• Trained new technicians on departmental and company policies and procedures.

Philadelphia, Pennsylvania, United States

• Conducted performance evaluations and ensured compliance with laws and regulations.
• Provided daily reports on operations activities.
• Monitored and resolved customer complaints and disputes.
• Supervised and trained employees on job duties, safety, and company policies.
• Ensures that the operation meets proper safety standards (OSHA), including use of proper identification tags, accountability for package contents, reliability and security of transactions.
• Coordinated with dispatchers to access vehicles, assist drivers, or substitute drivers in their area, as needed.

Philadelphia, Pennsylvania, United States

• Managed planning, design, and infrastructure of DME program.
• Developed organizational structure to meet state and company requirements.
• Managed project costs and evaluated DME for safe operation.
• Conducted assessments and managed equipment distribution

Philadelphia, Pennsylvania, United States

• Oversee the daily operations of a fleet of vehicles, including scheduling maintenance, managing repairs, and coordinating logistics.
• Ensure compliance with all local, state, and federal regulations regarding vehicle maintenance and safety.
• Coordinated with drivers and maintenance teams to address vehicle issues and minimize downtime.
• Provided customer service and support for drivers, addressing concerns and resolving issues promptly.
• Facilitated hiring and professional development through training and personnel evaluations.