Highly skilled IT professional with a robust background in systems administration, desktop support, and virtualization technologies. Adept at troubleshooting, configuration, and installation of both hardware and software across various platforms including Linux, and Windows. Proven track record in delivering exceptional customer service in dynamic environments, managing IT projects, and providing critical on-call support. Demonstrated expertise in desktop support with hands-on experience in deploying and managing PCs, laptops, and peripheral devices. Proficient in Active Directory management, SCCM administration. Committed to enhancing operational efficiency through innovative solutions and effective training and support for end-users.