• Communicated with customers on the status of pending orders. • Worked with the production teams to plan, develop, coordinate, and execute technical strategies aligned to client's vision, mission, and purpose. • Monitored works in progress and coordinated with the production team to resolve issues with open work orders. • Followed up with vendors to ensure purchase orders have correct price, freight charge, and delivery dates. • Created purchase orders for current and forecasted demand. • Coordinated the shipment of completed orders.

• Diagnosed and resolved technical issues with employee software and provided detailed instructions using manuals and follow up support• Provided preventive maintenance for networking equipment and computer systems for a team of 14 people• Resolved interface challenges to increase ease of use with various systems and teams

• Managed schedules, accepted time off requests, and found coverage for short shifts.• Tracked receipts, employee hours, and inventory movements.• Minimized resource and time losses by addressing employee or production issues directly and implementing timely solutions.• Directed and supervised team of 5 and trained new team members by relaying information on company procedures and safety requirements.• Participated in cross-functional team-building activities.