Utilizes appropriate procedures and processes necessary to ensure the safety and integrity of organizational servers, data systems, file structures, computer operating systems and computer system software. Installs, maintains, configures, and upgrades UNIX operating systems to improve the reliability, safety and performance of the system. Works with Network Security Analyst to ensure security and integrity of computer operating systems and supporting software by detecting hackers and ensuring remote access is encrypted. Ensures data/media recoverability by implementing a schedule of system backups and database archive operations in conjunction with the Disaster Recovery & Security Analyst. Performs basic and intermediate level shell and kernel programming and testing. Conducts studies of projected enhancements in hardware and software and presents recommendations to management. Conducts performance measurement and evaluation of the servers to ensure Service Level Agreements (SLA) are met. Implements security and the disaster recovery according to established standards policy and guidelines. Participates in all phases of total system planning and in the generation of justifications and specifications for facility requirements and enhancements, Implements system software projects, Presents technical briefings, and Performs other duties as assigned.

Support, integrate, and maintain hardware and software systems for TransCore products that interface with other TransCore systems and third-party platforms. Coordinates with team members and client personnel to define system objectives, prepare system documentation to meet user requirements, develops, maintains, and deploys software scripts to increase productivity throughout established system procedures, Linux/Windows system administration including configuration and maintenance, such as troubleshooting systems logs to ensure system functionality, conducts system monitoring including imaging, backups and restoration, configure software for new and existing systems to QA compliance and security with collaboration and guidance of other departments, set up, monitor and reports the operational status of LAN environments while correlating IP schematics to ensure accurate device, router, and switch configurations, maintain software usability using XML, YAML and JSON data types.

Troubleshoot system software, hardware, end user, and network devices connected to network nodes resulting with a +90% service stability quality rating. Enhance the organization's reputation through personal accountability by independently resolving trouble tickets and work orders exceeding company goals and performance metrics monthly. Install, maintain and troubleshoot virtual circuits from ISP to customers gateway while ensuring optimal circuit performance and integrity resulting as a consistant monthly top performer. Resolve home and business Wi-Fi connectivity issues by analyzing PHY rates, link rates, and mesh node placement to ensure max coverage and stability.

Input data and transport consumer packaged goods safely and efficiently to required locations. Unload and rotate product, set promotional displays, and stock coolers. Interact with store managers to drive sales and fulfill customer requirements. Operator handheld device to manage and complete account transactions.

Provided end user support for mobile devices, network devices and hardware, desktop computers, laptops, wireless access points, and printers with a 70% in time ticket resolution. Evaluated SLA's for desktops, wireless devices, and other end user peripherals to hold appliance with organizations policies. Monitired Cisco Unity Communication serviceability problem-reporting utility to ensure Qos. Worked with network support team in regular moves and maintenance of network components while accurately documenting all procedures and changes.

Provided quality and technical customer service in order to educate the customers and exceed the company’s weekly sales goals. Supervised a staff of 10 or more employees. Mentor, trained, and coach junior employees to be considered for promotion. Met and maintained inventory reports to keep track of company asset gains and losses.