Xavier Hamilton Email & Phone Number

United States

New York, Ny, Us

The Assistant Director of Advising is responsible for supervising a team of Advisors who will provide a seamless experience for students, transformational programming and advising, and proactive outreach to support student success. In addition, the Assistant Director will maintain a close collaborative relationship with SPS and Columbia University team members to ensure that all students feel supported and have a positive experience with the School.

The Advisor serves to conduct proactive (initiating contact with individuals who express interest) and reactive prospect management (respond to incoming inquiries), works to convert prospects to applicants, and maintains contact with matriculated students communicating at key intervention points and providing operational support through graduation. The program's portfolio includes structured and customized certificates, a post-baccalaureate program, undergraduate and graduate level visiting student programs, and graduate programs. While the coaching team will support all SPS programs, each specializes in a few programs, providing backup support for others as needed. The Advisor will coordinate with the Executive Director of Enrollment Management to develop communication strategies for prospects. The Advisor will work on outreach to prospective students, grading and tracking level of interest, and continue frequent and productive interactions with prospects through the decision-making and initial enrollment processes. The Advisor leads in maintaining data collection on all prospects, reporting weekly on status of the prospect pool, collaborating with other staff to report on trends, and developing action steps needed to meet admissions and enrollment targets. The Advisor will provide a seamless experience for prospective through new students from initial outreach through graduation. All efforts performed by the Advisor will contribute to the SPS goal of attracting, yielding, and retaining increasing numbers of highly qualified students. The Advisor maintains a close collaborative relationship with program and marketing team members to ensure that recruiting, admissions, student support and communications initiatives align with department goals.

Call Center Coach (CCC) serves as an initial point of contact for inquiries to the Office of Enrollment Management for the School of Professional Studies (SPS) whose program portfolio includes English language study, high school programs, structured and customized certificates, a post-baccalaureate program, undergraduate and graduate level visiting student programs, and Master of Science programs. The CCC is responsible for ensuring a high quality of customer service in the office reception area, on the telephone, in email communications and at all points of interaction, providing answers to questions and connecting inquirers with the appropriate next point of contact. The CCC focuses on monitoring calls in the group and providing feedback by identifying areas of improvement for the team. The CCC adapts the role of a mentor and conducts presentations to help their team mates to improvise and improve in their roles as coaches. The CCC maintains a close collaborative relationship with all enrollment management stakeholders as well as program, marketing and other SPS team members to ensure that prospective and current students feel supported and have a positive experience with the School. The CCC oversees the management of supplies, shared office equipment, mail and the conference room schedule for the Office of Enrollment Management.

The Student Services Coordinator will serve as a front line staff coordinating day-to-day operations for the Office of Student Life and Alumni Relations and working to successfully execute academic support services, student services, professional and career development, events program and activities.