Xavier Lagrange Email & Phone Number

Chiapas, Mexico

Mexico

• Regarding the terrible environmental situation, in 2020 I made a strong decision to act and improve the ecological situation: I sold my department in Paris to launch my permaculture project• I developed a strategy from the financial, operational and logistic stages• I systematized the diagnostic methodology to determine the sites suitable for the project, through a questionnaire in relation to priority criteria• I created a process presentation document to empathize with community members• Developed a database through national networking with opinion leaders, communities and stakeholders across the country• After having found the place in Chiapas (end of 2022) I directed the design and construction of my house in bahajeque

Mexico City, Mexico

- Responsible of a strategic transformation program- Planning, monitoring, control and risk management of all the projects of the program: modernization of the sales process, customer relationship digitalization, new queue system in the service centers, implantation of 2 new service centers in Monterrey and Puebla, implementation of a new IVR for the call centers- Coordination of all the areas of the company to reach the objectives of the program: juridical, IT, security, construction, communication, marketing- Lead the change management, establishment and validation of the internal and external communication plans in relation with Human Resources, Communication and Marketing. Reducing the resistance to the change using change agents in the teams, coordination and animation of workshops and formations to align the team’s work, creation of award plan in relation with the program steps- Management and control of a P&L of 2 million de USD per year

Région De Querétaro, Mexique

Goal: - Establishment of a service center (more than 60 people, budget of more than 2 millions de USD per year)Project: - Implementation, deployment, configuration technical support, and test of all the projects and applications for Latin America and USA (Mainframe, Open, Internet, Cell Phone)Main tasks: - Coaching of project managers and management of the team of consultants- Creation and animation of the steering comities - Leader of the reunions about transformation: proposal and validation of the service catalog, creation and validation of the process, configuration of the tool about the demand management, definition and deployment of SLA and KPI- Direction and control of the skill transfer: skill matrix, formation plan- Direction of the change management: definition and leadership of the workshops, establishment of the communication plan (for the interns and for the consultants), daily management of the team- Hierarchic person in charge of the team of consultantsMain achievements:- Establishment of a skill matrix and of a knowledge base- Definition of the service catalog and writing of the quality assurance plan- Configuration y writing of the user guide of the tool of demand management- Establishment of the tool of reports - Definition and y follow-up of objectives for each one of the team

Paris Area, France

Goal: - Establishment of a service center (more than 60 people, budget of more than 5 millions de USD per year)Project: - Properties damages in insurance (home and car). Conception, development, test, technical support. Technologies: IBM MVS, DB2, COBOL, AS-400, Java, Delphi, Angular, ScortMain tasks: - Management of 6 project managers and of the team of consultants- Creation and animation of the steering comities - Leader of the reunions about transformation: proposal and validation of the service catalog, validation of the metrics bases, definition y validation of the process, creation and development of the tool of demand management, definition and deployment of the SLA y KPI - Direction and control of the skills transfer: transfer plan, skills purchase plan, skills matrix- Creation y development of a tool about the transformation and transition: follow-up of the tasks, measurement of the transformation and transition progresses, charging plan, financial consolidation - Direction of change management: definition and leadership of the workshops, elaboration of the communication plan, diary management of the consultant’s teamMain achievements:- Compliance for the planning imposed by the client for the establishment of the service center: 2 months of preparation, 5 months of transformation and transition- No penalty applied- Client’s validation of the switch to the step nominal - Industrialization of the service center because of the tool established- Elaboration and validation of the reference documents: contract, assurance quality plan, procedures and process, users guides of the tools- Formation and stabilization of the team

Paris Area, France

Goal: - Management in English of two service center (maintenance and development) - Bid of service centersProject: - Maintenance and development of all web sites (internet and intranet) of the group: team of 25 people, budget of more than 2 millions de USD per year, technologies: Ibee, CMS Tridion 2009 y 2012, Sharepoint 2007 y 2010, JavaScript, .Net, PHP, C#, HTML, CSS- Maintenance and development of the tool ITSM: team of 20/25 people, budget of 1,7 millions de USD per year, technologies: BMC, Business Object, SharepointMain tasks: - Negotiation for the renewal of the contract of the 2 service centers- Financial consolidation and margin monitoring- Follow-up of the orders and of the invoicing- Subcontracting management- Preparation and animation of the steering comities - Direction and follow-up of the risks, commitments, indicators, SLA- Update of the reference documents: assurance quality plan, service agreement- Team management: annual discussions, definition of the objectives for each one, remuneration proposalsMain achievements:- Gain of the renewal of the 2 contracts for 2 more years- No penalty applied- Improvement of the margin from 28% to 30%- Gain of a proposal about a contract of 3 years for un international banking group (12 projects managers in infrastructure)

Mooc Sol Et Climats, Environment

Mooc Entrepreneur Du Changement, Change Management

Pmp, Project Management