Xavier Dillard Email & Phone Number

Henderson, Nevada, United States

Henderson, Nevada, United States

• Assists with providing help desk and desktop support services, to include receiving and responding to customer incidents and service requests, desktop workstation imaging/killdisking, and equipment deployments.
• Manages network usernames and resources with Active Directory, desktop computers and laptops, and implementing and maintaining the technology that manages, secures, and governs the behavior of desktops, mobile devices.
• Provides IT helpdesk assistance to employees of the City of Henderson, including City Hall, affiliated fire stations, municipal courts, municipal courts, and animal shelters.
• Designs, installs, tests, documents and maintains personal computer systems; assists users in determining their hardware and software needs; install and customizes software and ensures that vendor hardware and software.

Las Vegas, Nevada, United States

• Performs semi-skilled electrical, mechanical, electro-mechanical and pneumatic work in the operation, maintenance and repair of the airport's automated transit systems.
• Tests, documents and maintains logs and records related to the operations and maintenance of the ATS systems.
• Troubleshoots complex ATS system and subsystem components to identify problems or failures and implements repairs. Conducts pre-defined inspections on the ATS systems and subsystems to ensure they operate in accordance.
• Utilized automated maintenance management systems (Maximo) to record and document work performed.

Las Vegas, Nevada, United States

• Assists with providing help desk and desktop support services, to include receiving and responding to customer incidents and service requests, desktop workstation imaging/killdisking, and equipment deployments.
• Manages network usernames and resources with Active Directory, desktop computers and laptops, and implementing and maintaining the technology that manages, secures, and governs the behavior of desktops, mobile devices.
• Provides IT helpdesk assistance to employees of the City of Henderson, including City Hall, affiliated fire stations, municipal courts, municipal courts, and animal shelters.

Las Vegas, Nevada, United States

• Performs Human Resources and overhead office functions for over 450 employees in the Las Vegas sector, and 1700 in the entire Southwest Market Region (including Las Vegas, Reno, Tucson, and Phoenix).
• Coordinates with District Managers and Scheduling on staffing requirements for security officers, new hire availability, qualifications, and current/future demand. Identifies staffing trends and future needs for the.
• Monitors and tracks candidates received, interviewed, and hired against open positions; ensures all onboarding requirements are met to ensure G4S and client contract compliance.
• Administers leaves of absence, FMLA, paid time off, awards, etc. Reviews employee and Labor Relations activity, I-9 files, benefits, Workers’ Compensation, and unemployment claims.
• Takes complaints discerning discrimination and harassment; leads investigations into potential misconduct and provides guidance and support for supervision concerning employee relations and disciplinary action.
• Processes personnel actions in PeopleSoft for new hires, leave, benefits, and terminations. Maintains all personnel files and ensures compliance with company policy/federal law.

Tucson, Arizona, United States

• Serves as primary front office liaison for Secrist Middle School and supports the principal in administration of all school functions. Supervises all front office staff, works with attendance clerk to ensure accurate.
• Advises principal on budget and assists with employee hiring/onboarding using the Applitrack hiring system. Coordinates with HR and Payroll to ensure timely personnel and payment actions for teachers and staff are taken.
• Resolves front office parent/student issues with school registration, and refers customers/students to the correct office or staff for further action. Troubleshoots any issues with the ParentVUE/StudentVUE systems to.
• Answers phone lines to address outside concerns from parents, staff, and TUSD employees.

Tucson, Arizona, United States

• Performs administrative and clerical functions for the onboarding of new hires for U.S. Customs & Border Patrol’s Southwest Transportation Officer contract. Reports to the Project Director, acts as the primary point of.
• Codes invoices and processes payments for vendors and utility services utilized by G4S for all nine sectors. Processes employee/management travel arrangements using the Concur Travel system to book flights, hotels, and.
• Assists with the tracking of applicant training progress and background clearance through maintaining extensive Microsoft Office databases. Monitors training progress/background investigation clearance status for.
• Supports the HR and e-QIP departments with processing background checks, resolving potential discrepancies in background information through correspondence with each Sector Captain and prospective applicants. Contacts.
• Assists the Human Resources Manager with processing applicants’ onboarding utilizing the Applicant Tracking System, and thoroughly auditing personnel files for over 400 Transportation Officers to ensure compliance with.

Tucson, Arizona, United States

• Processes payroll actions and timekeeping records for over 200 Census Bureau staff utilizing the Jeffersonville Activity Reporting System (JARS), inputting and reviewing assigned project codes to ensure employees are.
• Utilizes IEX and WebTA scheduling systems to review Census staff work schedules in conjunction with submitted JARS sheets and form OPM-71 leave request forms, tracking hourly production and requested annual/sick leave.
• Performs front-desk clerical support, including preparing correspondence and routing mail/faxes to the proper recipients, preparing and receiving shipments from sister Census agencies, answering main-line telephone.
• Files, organizes, and manages personnel records for all Tucson Contact Center staff. Maintains an inventory in supply rooms, ordering and delivering office supplies and restocking when low to prevent shortages of.
• Assists with intake of new Census telephone interviewers, preparing needed forms for routing to Human Resources and Census-approved training materials to ensure new hires acquire proper/up to date orientation.

Tucson, Arizona, United States

• Provided information and clerical support regarding the Fraud Prevention Unit to all Department of State passport agencies and FPU staff.
• Prepared, utilized, and maintained extensive databases for file keeping purposes, recording/tracking all passport documentation that flows into and out of the Fraud office.
• Acted as liaison for various agencies, including U.S. Diplomatic Security, overseas Fraud Prevention Units, passport Acceptance Agents, and passport applicants.
• Assisted with the needs of the Fraud Prevention Managers on both morning and evening shifts, including preparing PowerPoint training presentations for the Adjudication staff, drafting correspondence to applicants for.
• Assisted with upper-level management research to determine Fraud office application intake/output, track frequency and type of referrals, and procure overall daily/monthly production statistics through an electronic.

Tucson, Arizona, United States

• Operated various office equipment and machinery in the clerical preparation, processing, and mailing of passports and passport related documents.
• Utilized TDIS-PD and PRISM computer operating systems to include document preparation, creation of document batches, document imaging (scanning) and reviewing, retrieval of individual application information, data.
• Performed searches for customer Passport applications, as requested.
• Contacted customers by phone for verification of mailing address, electronic payment details, and other information in response to telephone calls or e- mails received through the National Passport Information Center.
• Generated Informational Response Letters (IRLs) to request additional information/documentation for adjudicated passport applications.

Tucson, Arizona, United States

• Examined/adjudicated passport applications and supporting documents for acceptability as proof of citizenship and identity using the Department of State’s Travel Document Issuance System.
• Applied knowledge of federal nationality and citizenship laws and procedures employed by headquarters and passport issuance offices; interprets, advises, and explains requirements for obtaining passports.
• Utilized databases involved with US citizenship and previous passport records, and screens applicants (both by-birth and naturalized citizens, and legal permanent residents).
• Thoroughly reviewed and processed DS-11 and DS-82 passport applications for approval and issuance at a rate of 15 applications an hour, exceeding Department of State production standards of 12 to 14 per hour.

Davis Monthan Air Base, Tucson, AZ

• Shadowed store managers to learn managerial duties and store logistics operation.
• Operated a computer system that calculates/marks prices and determines weights of merchandise.
• Prepared shipments of produce for stocking, display, and sale to the public, and advising customers of latest seasonal trends.

Tucson, Arizona, United States

• Performed preventive maintenance on vehicles, such as oil changes, quality service inspections, battery testing/replacement, and ordering parts for repair as needed.
• Documented/logged all performed vehicle maintenance for accuracy, history, and review.
• Relayed pertinent maintenance information to in-store customers face-to-face, detailing needed routine maintenance and concerns to foster understanding of vehicle service.
• Contacted customers via phone to verify satisfaction of performed service and addressed any potential issues with vehicles for immediate correction/future service.

Waldorf, Maryland, United States

• Performed preventive maintenance on vehicles, such as oil changes, quality service inspections, battery testing/replacement, and ordering parts for repair as needed.
• Documented/logged all performed vehicle maintenance for accuracy, history, and review.
• Relayed pertinent maintenance information to in-store customers face-to-face, detailing needed routine maintenance and concerns to foster understanding of vehicle service.
• Contacted customers via phone to verify satisfaction of performed service and addressed any potential issues with vehicles for immediate correction/future service.

Joint Base Elmendorf Richardson, Alaska, United States/Kadena Air Base, Okinawa

• Supervised service inspections and minor/major maintenance actions on 313 pieces of flight line ground equipment, preparing it for immediate mobilization and deployment.
• Utilized schematics and wiring diagrams to perform maintenance, troubleshooting, and repairs on complex units.
• Serviced mechanical and electrical components of ground equipment, including power systems, generators, batteries, hydraulics, and fuel systems.
• Responded to radio delivery requests for equipment from maintenance squadron expediters and ground crew, ensuring timely delivery to awaiting aircraft for pending maintenance and takeoff

Bachelor Of Science - Bs, Network Engineering And Security

Bachelor Of Applied Science - Basc, Computer Engineering

Associate Of Science - As, Computer Engineering, 3.55

Majoring in Computer Engineering at CSN.

Associate Of Arts - Aa, Liberal Arts And Sciences, General Studies And Humanities, 3.2