Xavier Mackey, Mba Email & Phone Number

Florida, United States

Gainesville, Florida Area

• University of Florida Athletics Ticket Office Service & Retention Representative
• Effectively manage and provide world-class customer service to over 2,700 football, men's basketball and baseball seasonticket holder accounts.
• Responsible for maintaining a thorough working knowledge of the Archtics… Show more University of Florida Athletics Ticket Office Service & Retention Representative
• Responsible for maintaining a thorough working knowledge of the Archtics Ticketing System and Microsoft DynamicsCRM as it relates to accepting and entering customer information for ticket orders.
• Assists with telephone and walk-up inquiries, informing customers of current ticket and Booster policies that affect the ability to order tickets.
• Processes payments, relocation requests, address changes and ticket issues for season ticket holders.

Tallahassee, Florida Area

• Work closely with the Direction of Service & Retention and the Team Lead
• Game day fan service team oversight
• Manage recent graduate program
• Write individual and mass communication to be delivered to clients
• Create graphics to be used in emails
• Use Spectra ticketing software, Blackbaud CRM, and Marketing Automation

Tallahassee, Florida Area

• Evaluated the FAMU Athletic 2016 Rattler Summer Instituted Program
• Organized programs that contributed to Student-Athlete academic and financial success
• Monitored and managed over 100 Student-Athletes academic and NCAA eligibility
• Researched and provided NCAA rules interpretations to student-athletes.
• Improved incoming freshmen and transfer athletes test preparation, study skills and time management

Tallahassee, Florida Area

• Organized and supervised community service initiatives within the FAMU athletic department.
• Successfully assisted with coordinating the “Fang Awards”, a formal end of the year banquet.
• Planned, developed, and implemented programs that promoted and supported community awareness
• Logged and maintained the volunteer records of all student athletes participating in S.A.A.C volunteer efforts.

Tallahassee FL.

• Created Promotional Materials geared to increasing athletic functions.
• Assisted with In-Game Promotion Execution, and Game Day Operations.
• Increased Game Attendance and Fan support.
• Designed graphics and increased social media support by over 50%.
• Implemented the Honorary coach program

Master Of Business Administration (Mba), Business Administration And Management, General

Bachelor Of Science (B.S.), Business Administration And Management, General

Activities and Societies: Member of the FAMU Men's Track & Field team