Xavier Mogollon Email and Phone Number
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I attended St. Johns University’s Tobin College of Business and earned a Bachelor’s Degree in 2012. Since graduation, I've held roles in customer service and sales across several industry settings. My core competencies include managing customer support tickets, documenting VOC data, cross-functional teamwork, exporting product defect rates, and processing credit requests. In my downtime, I enjoy reading, writing, and cooking.
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Customer Support SpecialistMisscircle May 2023 - PresentNew York, Ny, Us
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Customer Service AgentBeauty By Imagination (Bbi) Jan 2022 - Feb 2023Commack, Ny; New York, Ny; Atlanta, Ga, Us- Worked in a 5-person team, triaging and collaborating on ticket responses for several brands including Bio Ionic, Ouidad, Goody, and WetBrush.- Handled 500-600 tickets a month (phone, chat, email) improving customer satisfaction ratings by 10%.- Logged complaints for damaged shipments thus reducing damage ratings by 5%, resulting in product improvements.- Effectively cut personal response time by 50% while developing brand knowledge during a year of service.- Proactively called out inconsistencies with branding and website disparities, improving customer experience.- Helped improve customer satisfaction ratings by 10%, providing product education and encouraging initial orders with promotions or samples for new customers. -
Customer Service CoordinatorAden & Anais, Inc. Jan 2017 - Dec 2021- Assisted in implementing new help desk and knowledge base resulting in a 20% increase in team productivity.- Built a concise CS library housing nearly 100 SOPs, cutting data mining efforts and response editing time by 50%.- Identified 23 consumer-reported defects affecting a product launch, resulting in a 0.5% decrease in reported defects during a 6-month span.- Spearheaded 10 team-based exercises aimed at improving CS policies while providing best overall customer care.- Onboarded third-party call center during new help desk transition while also maintaining SLA response time.- Collaborated with social media and eCommerce team to help turn monthly VOC data into action; ensuring that customer feedback was measurable with incidence levels.- Escalated cases that required immediate action to crisis response team; avg. 2% of yearly cases identified and flagged as safety concerns.
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Customer Service RepresentativeAden & Anais, Inc. Apr 2014 - Dec 2016- Assisted an average of 400 customers a month answering product inquiries and consistently met performance benchmarks in all areas (accountability, flexibility, and communication).- Handled 40% of inbound calls and cases per week (B2B and B2C).- Processed up to 30 returns per day while coordinating credit requests and replacements for said returns.- Collaborated with fulfillment team to address delivery issues, saving up to $800 per month on lost and damaged package claims.- Updated CRM tool with 47 new system views used for documenting cases, improving data entry speeds by 30%.- Created sales orders and archived return authorizations through the company resource planning database (Microsoft NAV).
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Product DemonstratorFao Schwarz Oct 2013 - Jan 2014Us-Demonstrated and possessed a high level of product knowledge and customer service techniques.-Conducted all business in a thorough manner, including all register functions, inventory control, special orders, price changes, and handling customer sends. -Met and exceeded personal sales goals with high standards of product presentation and housekeeping.
Xavier Mogollon Skills
Xavier Mogollon Education Details
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Saint John'S UniversityGeneral
Frequently Asked Questions about Xavier Mogollon
What company does Xavier Mogollon work for?
Xavier Mogollon works for Misscircle
What is Xavier Mogollon's role at the current company?
Xavier Mogollon's current role is 9+ Year Customer Service Veteran And Aspiring Writer.
What is Xavier Mogollon's email address?
Xavier Mogollon's email address is xa****@****ais.com
What is Xavier Mogollon's direct phone number?
Xavier Mogollon's direct phone number is +164673*****
What schools did Xavier Mogollon attend?
Xavier Mogollon attended Saint John's University.
What are some of Xavier Mogollon's interests?
Xavier Mogollon has interest in Networking, New Technology, Business Development, Team Work, Museums, General Management, Reading Short Stories And Novels, Human Resource, Fine Arts, Creative And Business Writing.
What skills is Xavier Mogollon known for?
Xavier Mogollon has skills like Microsoft Word, Microsoft Excel, Powerpoint, Photoshop, Spanish, Public Speaking, Creative Writing, Business Writing, Drawing, Leadership, Social Media, Facebook.
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