Xavier Phillips Email & Phone Number

Humble, Tx, Us

Helping companies remain secure and up to date with our evergreen technology in life.

Houston, Texas, Us

Provides support for incident resolution, assess problems and technical guidance to staff. Responsibilities include initial assessment, triage, research, and resolution of incidents and requests regarding the use of DIR enterprise systems and/or infrastructure components. Engineer will also support with technical research recommendations, support with systems documentation, training, and other security initiatives as assigned. Position requires technical expertise to troubleshoot issues involving hardware, software, and peripherals.SKILLS: Problem Solving, Presenting Technical Information, Software Maintenance, and Software Testing: Good verbal, written, and high-level communication skills, Infrastructure, Device Management, and best practices

San Francisco, California, Us

Servicing the world through autonomous trucking!!

Houston, Tx, Us

Houston, Texas, Us

Ottawa, On, Ca

-, Oo

PETROLINK SERVICES – Houston, TX May 2019— PresentICT Engineer Tier 3 at a data monitoring company for Oil and Gas. This is in house IT support that is for Houston corporate location and Global Operations. I handle all of the Physical tasks needed to keep this facility running along with server management. Manage 50 users onsite from the executives to real time operations and assist about 800 globally.Tier 3 support for our Kochi NOC. These tickets are escalated to me that they can not fix physically or technically.Deploy new machines with custom WDS image using PXE boot.Administer O365 licenses, distribution groups, shared mailboxes, and permissionsMinor Powershell and CMD Scripting to get syspreps and apps to workAssigned projects and tickets that I take charge of and prioritize accordingly.Manage Active Directory for the Houston office including creating shared folders on file server, NTFS, and shared permissions.Configure Windows 2012 and 2016 servers. Assist in decommissioning 2008 Windows Servers.Kaspersky Antivirus administration for Endpoint Security, Network Agent, and Bitlocker Encryption.Practice of the latest security trends to make our Laptops and Desktops secure.Asset Management using tags and KACE Ticketing system. Jira for project coordination.Confluence for global information and changes.QMS documents created and revised.Onboard and Offboard processing on the IT side. Global Protect VPN setup and security certificates.Assist with Houston & Dallas COLO installation and MaintenanceMist & Ruckus wireless AP setup and granting accessTest and implement new technologies for the company.Setup Zoom Rooms all in one meeting room solution.

I work for helpdesk support at an MSSP-Managed Service and Security Provider. Manage 1033 end users, 43 clients, and 73 locations through Connectwise. This is our ticketing system and Labtech remote management software. There is also IT Glue that is utilized for quick how-to solutions. With a 94% completion rate on the first call, I handle the calls coming in for hardware, software, and network support. This consists of setting up multiple new machines, configuring the profile to match the companies’ needs, and deploying the machine on site. The bulk of my work is done in the office remotely though. With thorough documentation and great communication, the clients are always satisfied when the ticket is finalized. Setup VPNs, Office 365, Adobe, customer specialized software, predominately windows 10 with a handful of Mac users. Work closely with the ISPs when outages happen. I receive about 10+ calls a day completing on average 16 tickets. We focus on fixing the problem right the first time deploying the Labtech agent where we can easily and effortlessly manage all our clients at the NOC. Working closely with the server side, I am the first line of support testing solutions before escalating and passing along vital information. Monitor IDS Alien Vault thrice daily for any anomalies. In charge of server audits for 5 companies a day checking for failed or missing updates. Defragment 3 servers from 3 different companies daily. I also assist in the maintenance of AppRiver accounts which is the spam filter.

The Houston lead Network Engineer for this company that oversees 48 locations locally. Occasionally assigned jobs in various parts of Texas such as Dallas/Fort Worth, Austin, San Antonio etc. Receive jobs anywhere from on server upgrades/maintenance, cable drops, migrations, to new network installations. Troubleshoot Roku boxes, Wi-Fi APs, and switches. A server maintenance example would be changing out the battery in the UPS or a switch replacement. Mounted several audio and visual equipment such as Chromebooks, TV’s, and in-ceiling speakers. Multiple massive phone migrations from PBX to Call Stream servers. After receiving the ticket from Novus, the work performed is for various companies. Some of these companies are global.

In charge of installing new clients and servicing existing clients whether commercial or residential for alarm and home automation. The area is Houston and surrounding areas with some sales being corporate inside sales and door to door sales. NorthStar highly focuses on integrating modern technology every couple of months into their regiment. This constantly keeps me up to par with the newest automation and alarm systems. While utilizing all my own equipment including my vehicle, the whole installation regardless of the technology, being installed, is fulfilled by me. Some of the equipment installed is mini-sensors, glass breaks, indoor cameras, automated door locks, smart garages, etc.… Most jobs consist of taking over existing alarm systems whether wired or wireless. Being fully responsible for the installation for the first ninety days, I made it a personal goal to fully satisfy the customer the first time around.

Independent contractor mainly in charge of assisting with big IT projects and Cabling. The sites I go to are predominately businesses. Helping anywhere from installing a rack server to troubleshooting a data cable. Usually working by myself to solve the problem. Examples of work for this client would be cleaning up server rooms, setting up new PCs for this client multiple times, network migrations, and remote work for monthly computer maintenance. Assisted with office cabling, office retrofit of wall plates, power outlets, and data ports as well as assisting clients with office relocations from the network level to individual peripheral devices at the employee level.

Oversaw several monthly clients that I maintenance as part of their contracts. Most of these clients had ten or more computers which allowed me to spend several hours at one location a month. Some of the work would be to add users, clean up/update computers, replace hardware, and troubleshoot computer user problems. I have also cleaned up servers, upgraded them, and installed new rack servers here. Mobile tech work for computers commercial and residential. Same day or next day deliveries of the client’s products. Some of these products or services involve, changing out a hard drive, whether Apple or PC, Laptop, Desktop, and All in ones. Performed virus removals, general updates, driver updates, other hardware changes such as video card, and backed up data for customers. Effectively interacted with the customer explaining prices and the solution in a digestible manner.

I have worked for multiple direct sales companies.

Washington, Dc, Us

Build forward operating bases, ditch and berms, and roads. Load and unload cargo from planes, trucks , and ships. Mission Accomplishmentand Troop Welfare.

Security +, Information Technology

Server +, Information Technology

Project +, Information Technology

Network +, Information Technology

A+ Certification, Information Technology

Information Technology Certification, Information Technology