Xavier Raphael Email & Phone Number

Houston, Texas, Us

Lake Mary, Fl, Us

• Working with and Intricate knowledge in financial services involving Medicare Set Aside Allocation (MSA), settlements, and administration. • Implementation help with NuQuantics, an AI driven algorithmic estimation on MSA based on relevant claim info such as claimant age, jurisdiction, medical coding, etc, into existing databases• Reporting migrations from existing Crystal reports into SSRS, Power BI, Tableau• Ad-Hoc and ETL operations for on demand report in a high stakes environment in a limited time frame• Created Automated dynamic custom reports outside the scope of Power BI and SSRS using a combination of Autoit, Python, and Javascript• HotDocs Automation Break/Fix operations with Reports, Legal template and letters• Report Testing in Tableu and Power BI for transition

Us

• Provided general managerial support for Pont of sales software and services for day to day transactions, inventory and customers for local and global businesses. • Proactively monitoring the production SQL infrastructure environment to ensure continued availability of the database services• Installing and repair SQL Server across multiple Hyper-V and TSS platforms• Created views, functions and stored procedures• Created scripting programs to merge multiple relational databases into one• Configure and install hardware to work on multiple platforms across many locations• Provide 2nd level SQL support to Help Desk personnel• Adhere to customer needs and collaborate with work team regarding specific hardware requirements• Prepare and test local VMware servers for deployments across multiple locations and facilities

• Provided IT administration for high level medical billing contracts to hospitals and practices across the United States. • Identify and coordinate resolution of IT issues at the facility including employee ticket requests, security measurement implementation and systems upgrades• Coordinate on-site management of Facility hardware & software• Managed and closed sales for cloud medical billing software while overseeing video security and processing all legal documents• Defined and maintained network requirements, architecture and infrastructure through configuring and optimizing servers, hubs, routers and switches• Monitored network capacity, workload and performance on a daily basis• Diagnosed and resolved Windows and OSX problems while developing and implementing backup and recovery procedures across the operating systems• Installed, tested, maintained and upgraded Windows and OSX operating systems• Enforced all HIPAA/HITECH protocols related to security/information assurance policies, principles and practices in the daily delivery of services

• Worked on site for Worldwide engineering firm on Buildings, Earth & Environment, Energy, Industrial, Infrastructure and Sustainability to clients like Disney, SeaWorld, the U.S. Government• Served as first line of support for diagnosing and solving a variety of technical issues both internally and via phone• Facilitated the upgrade of all software systems at the EXP. facility by installing user PCs, Macs and third-party software, creating user profiles and coordinating with management to report project status and user support issues• Resolved extensive base of software problems including compatibility issues, file transfers, active directory setup and troubleshooting employee accounts• Configured IP addresses, installed and configured company hardware and software, set up user accounts and installed drivers for local printers

• Office administration and technical support for ASDC• Coordinating with business owner and property management• Scheduled patient appointments in person and via phone• Communicated with the main office and management regarding business operations• Performed administrative functions such as balancing inventory supplies, coordinating marketing strategies and managing PGS certified technicians

• Implemented security protocols with Geeksquad break fix operations• Devised technical solutions for customer problems related to a variety of issues surrounding PCs and Macs including viruses, hardware and software installation, troubleshooting routers and switches and configuring internet protocol• Educated customers in person and via phone throughout the technical support process by explaining complex problems in a user-friendly format• Informed clients of new sales promotions by coordinating with management and collaborating with employees