Working in a 5 star hotel environment providing the highest customer service whilst maintaining food standards and managing shifts

Hosting looking after VIP guest maintaining the executive lounge, providing exceptional customer service and Guest experience

Operating flights on the A330 & A380 between Australia and Guangzhou China working in First, Business & Economy Class.

Working part time whilst still flying as an international flight attendant.Responsible for all of the business operations of a dining establishment. interviewing, hiring, training, scheduling and managing employees, as well as overseeing inventory, including food and beverages, supplies and other restaurant equipment.

Preparation of dining room and service of meals and beverages. General set up and maintenance of bar and dining room areas. Service and exceed client expectations. To ensure that the service is at all times performed in a professional manner and to the style as specified by the Supervisor / Manager.

Sydney Domestic & International Airports • Decision making and communicating with gate staff, baggage handlers and supervisors.• Check in passengers.• Check in announcements.• Dealing with problems that arise within check in.• Escorting and assisting passengers.• Arrival and departures of aircrafts.• Boarding of the aircraft.

Melbourne International Airport• Providing operational support to Ground Handling Agent Toll Dnata & Airlines• Customer Service, the ability to deliver the highest levels of customer service• Wheel Chair assistance, facilitating special needs guests on arriving and departing flights• Team work, the ability to work in a multicultural team• Communicate effectively to passengers and answer enquiries

Sydney International Airport• Providing operational support to Ground Handling Agents Menzies Aviation, Toll Dnata & Airlines• Customer Service, the ability to deliver the highest levels of customer service• Wheel Chair assistance, facilitating special needs guests on arriving and departing flights• Team work, the ability to work in a multicultural team• Communicate effectively to passengers and answer enquiries

Melbourne International Airport• Supervise Ground Handling Agents during, check in, boarding and arrivals• Pre-flight preparation, catering orders and flight editing• Delay and disruption handling• Post flight documentation, government reports, data entry, financial reporting• Queue combing, facilitating check in queues• Customer service, ability to interact with guests and answer enquiries• Complaint handling, the ability to offer solutions and provide service recovery• Adhere to policies and procedures and operational changes• Familiarisation – Etihad Airways Melbourne sales office, Reservations and ticketing• Familiarisation – Etihad Airways Crystal Cargo Melbourne Airport

Brunswick Victoria• Customer service in a face to face role• Answer customer enquiries• Stock shelves• Team work